FAQ

Customer Care

TravisMathew Frequently Asked Questions

If you can’t find the answers that you are looking for please do not hesitate to contact us. We are more than happy to help you with any questions you may have.

Billing:

Payments: We accept Visa, MasterCard, American Express and Discover credit cards.

Sales Tax: Please note that all orders placed in California will have an 8% sales tax added to the total; all orders placed in Florida will have 6% sales tax added to the order. This will take place at checkout.

Errors at Checkout: Please make sure that the billing address entered on our site matches exactly to the billing address on your credit card statement. If the addresses differ, your order may not be successfully processed.

Pending transactions: Once you have placed an order you will notice a pending transaction on your online bank statement. These transactions will not go through until your order has shipped.

Shipping/Order status:

We process orders within 1-2 business days, excluding weekends and holidays. Note that orders placed during promotional sales may take up to 3 business days to process.

Successfully placed orders will receive an e-mail confirmation with your order details. If for some reason you do not receive an e-mail please check your spam filter or contact us for confirmation that your order has been received.

P.O. Boxes:

We’re so sorry for any inconvenience, but we are unable to ship to PO Boxes at this time.

Tracking your shipment:

Once your order has shipped, you will receive an automated e-mail with your tracking information. If you do not receive your tracking information please check your spam filter or contact us to verify shipping. All orders with a subtotal over $300 will require an adult signature upon delivery.

U.S. Domestic orders:

Orders typically arrive within 2-6 business days after shipment. If you would like a required signature please make note of this under the comments section at checkout. Express orders placed after 1pm will be processed the following business day.

International/Canada Orders:

If you are located outside of the U.S. please contact us regarding your shipping options.

Holiday Returns

Purchases made on the TravisMathew ecommerce site (www.travismathew.com) from November 27th – December 23rd may be returned by the customer for any reason until January 23rd if un-washed, un-worn and in new condition with all original components and tags still intact. All such returns must be accompanied by a valid return authorization. Refunds will be issued in the same form as the original payment to the original purchaser.

To request a return authorization please contact onlinesupport@travismathew.com, and provide the style, color, size and reason for your return for each item as well as the order number(s) from the applicable product purchase.
 
All returns and/or exchanges must be processed through the dealer where the products were originally purchased. Further, purchases made at a TravisMathew retail store must be returned to a TravisMathew retail store location.

Holiday Exchanges

To exchange an order, we recommend returning your original item (see “Returns”) and placing an exchange order for a replacement item with onlinesupport@travismathew.com. Once your return is processed (i.e. received at our warehouse) your exchange order will be shipped to you without charge for shipping.

Alternatively, you may elect to receive a gift code for the value of the returned merchandise and sales tax, if applicable, that is redeemable at www.travismathew.com. Once your return is processed (i.e. received at our warehouse), a member of the customer service team will contact you with your gift code. Additionally, your gift code will include free shipping on an order placed within 30 days from the date we provided the gift code.

Returns

Purchases made on the TravisMathew ecommerce site (www.travismathew.com) may be returned by the customer for any reason within 30 days of shipment if un-washed, un-worn and in new condition with all original components and tags still intact. All such returns must be accompanied by a valid return authorization that has been issued within 30 days from the date the product is received by TravisMathew. Refunds will be issued in the same form as the original payment.

To request a return authorization please contact onlinesupport@travismathew.com, and provide the style, color, size and reason for your return for each item as well as the order number(s) from the applicable product purchase.

All returns and/or exchanges must be processed through the dealer where the products were originally purchased. Further, purchases made at a TravisMathew retail store must be returned to a TravisMathew retail store location.

Exchanges

To exchange an order, we recommend returning your original item (see “Returns”) and then placing a new online order for a replacement item. Your return authorization will include a code for free shipping, so your exchange item can be purchased without incurring additional shipping charges. By placing a new order immediately, your new product will arrive much faster.

Alternatively, you may wait until after your refund is processed (i.e., when your return product is received by our warehouse) to place an exchange order. The free shipping code provided with your return authorization (RA) will remain active for 30 days from the date we provided the RA.

Fall 2014 Sizing (Body Measurements)

Men’s Tops (Body Measurements)

Size S M L XL 2XL 3XL
Chest 34″ – 36″ 37″ – 39″ 40″ – 42″ 43″ – 45″ 46″ – 48″ 49″ – 50″

Measure around the fullest part, across the chest points, keeping the tape horizontal

Men’s Pants (Body Measurements)

Size 30 32 34 36 38 40
Waist 30 1/2" – 31 1/2" 32 1/2" – 33 1/2" 34 1/2" – 35 1/2" 36 1/2" – 37 1/2" 38 1/2" – 39 1/2" 40 1/2" – 41 1/2"
Hip 35 1/2" – 36 1/2" 37 1/2"- 38 1/2" 39 1/2" – 40 1/2" 41 1/2" – 42 1/2" 43 1/2" – 44 1/2" 45 1/2" – 46 1/2"
Pant Inseam 32" 32 1/4" 32 1/2" 32 1/2" 32 1/2" 32 1/2"

**Waist: Measure around the narrowest part (typically the small of your back and where your body bends side to side) keeping the tape horizontal

**Hip: Measure around the the fullest part of your hips, keeping the tape horizontal

Men’s Shorts (Body Measurements)

Size 30 32 34 36 38 40
Waist 30 1/2" – 31 1/2" 32 1/2" – 33 1/2" 34 1/2" – 35 1/2" 36 1/2" – 37 1/2" 38 1/2" – 39 1/2" 40 1/2" – 41 1/2"
Hip 35 1/2 – 36 1/2" 37 1/2"- 38 1/2" 39 1/2" – 40 1/2" 41 1/2" – 42 1/2" 43 1/2" – 44 1/2" 45 1/2" – 46 1/2"
Short Outseam 21" 21 1/2" 22" 22 1/2" 23" 23 1/2"

**Waist: Measure around the narrowest part (typically the small of your back and where your body bends side to side) keeping the tape horizontal

**Hip: Measure around the the fullest part of your hips, keeping the tape horizontal

Men’s Elastic Waist (Body Measurements)

Size S (30/32) M (32/34) L (34/36) XL (36/38)
Waist 30 1/2" – 32 1/2" 32 1/2" – 34 1/2" 34 1/2" – 36 1/2" 36 1/2" – 39 1/2"
Outseam 20" 20 1/2" 21" 21 1/2"

**Waist: Measure around the narrowest part (typically the small of your back and where your body bends side to side) keeping the tape horizontal

Men’s Belt (Body Measurements)

Size S/M L/XL
Waist Circ. 30" – 35" 35" – 40"

**Waist: Measure around the narrowest part (typically the small of your back and where your body bends side to side) keeping the tape horizontal

Men’s Hat (Body Measurements)

Size S/M L/XL
Hat Size 6 3/4" – 7 1/8" 7 1/4 – 7 5/8"
Head Circ. 21 1/4" – 22 3/8" 22 3/4" – 23 7/8"

Little Swingers (Body Measurements)

Size S M L
Height 50" and below 51" to 58" 59" to 68"

Fall 2014 Sizing (In inches)

Men’s Polos (Body Measurements)

Size S M L XL XXL
Chest (Half) 19 1/2" 21 1/2" 22 1/2" 24 " 25 1/2"
Length 28 3/4" 29 3/4" 30 1/2" 31 1/2" 32 1/2"
Shoulder (Half) 17 1/4" 18 1/4" 19 1/4" 20 1/4" 21 1/4"
Sleeve 9 3/4" 10" 10 1/4" 10 1/2" 10 3/4"

Men’s Woven (Body Measurements)

Size S M L XL XXL
Chest (Half) 20" 21 1/2" 23" 24 1/2" 26"
Length 28" 29" 30" 31" 32"
Shoulder (Half) 16 1/2" 17 1/2" 18 1/2" 19 1/2" 20 1/2"
Sleeve (Long) 26 1/2" 27" 27 1/2" 28" 28 1/2"

Men’s Sweaters (Body Measurements)

Size S M L XL XXL
Chest (Half) 19 1/2" 21" 22 1/2" 24" 25 1/2"
Length 28" 29" 30" 31" 32"
Shoulder (Half) 15 1/2" 16 1/2" 17 1/2" 18 1/2" 19 1/2"
Sleeve 25 1/2" 26" 26 1/2" 27" 27 1/2"

Men’s Pants (Body Measurements)

Size 30 32 34 36 38 40
Waist (Half) 15 3/4" 16 3/4" 17 3/4" 18 3/4" 19 3/4" 20 3/4"
Pant Inseam 32" 32 1/4" 32 1/2" 32 1/2" 32 1/2" 32 1/2"

Men’s Shorts (Body Measurements)

Size 30 32 34 36 38 40
Waist 15 3/4" 16 3/4" 17 3/4" 18 3/4" 19 3/4" 20 3/4"
Short Outseam 21" 21 1/2" 22" 22 1/2" 23" 23 1/2"

Men’s Elastic Waist (Body Measurements)

Size S (30/32) M (32/34) L (34/36) XL (36/38)
Waist – Relaxed 15" 16" 17" 18"
Waist – Extended 19" 20" 21" 22"
Short Outseam 20" 20.5" 21" 21.5"

Spring 2014 and Previous Collections Sizing

Men’s Tops (Body Measurements)

Size S M L XL 2XL 3XL
Chest 34″ – 36″ 37″ – 39″ 40″ – 42″ 43″ – 45″ 46″ – 48″ 49″ – 50″

Measure around the fullest part, across the chest points, keeping the tape horizontal

Men’s Pants (Body Measurements)

Size 30 32 34 36 38 40
Waist 30 1/2" – 31 1/2" 32 1/2" – 33 1/2" 34 1/2" – 35 1/2" 36 1/2" – 37 1/2" 38 1/2" – 39 1/2" 40 1/2" – 41 1/2"
Hip 35 1/2" – 36 1/2" 37 1/2"- 38 1/2" 39 1/2" – 40 1/2" 41 1/2" – 42 1/2" 43 1/2" – 44 1/2" 45 1/2" – 46 1/2"
Pant Inseam 32" – 33" 32" – 33" 32 1/2" -
33 1/4"
32 1/2" -
33 1/4"
32 1/2" -
33 1/4"
32 1/2" -
33 1/4"

**Waist: Measure around the narrowest part (typically the small of your back and where your body bends side to side) keeping the tape horizontal

**Hip: Measure around the the fullest part of your hips, keeping the tape horizontal

Men’s Shorts (Body Measurements)

Size 30 32 34 36 38 40
Waist 30 1/2" – 31 1/2" 32 1/2" – 33 1/2" 34 1/2" – 35 1/2" 36 1/2" – 37 1/2" 38 1/2" – 39 1/2" 40 1/2" – 41 1/2"
Hip 35 1/2 – 36 1/2" 37 1/2"- 38 1/2" 39 1/2" – 40 1/2" 41 1/2" – 42 1/2" 43 1/2" – 44 1/2" 45 1/2" – 46 1/2"
Short Inseam 10 1/2" 10 1/2" 10 3/4" 10 3/4" 10 3/4" 10 3/4"

**Waist: Measure around the narrowest part (typically the small of your back and where your body bends side to side) keeping the tape horizontal

**Hip: Measure around the the fullest part of your hips, keeping the tape horizontal

Men’s Elastic Waist (Body Measurements)

Size S (30/32) M (32/34) L (34/36) XL (36/38)
Waist 30 1/2" – 32 1/2" 32 1/2" – 34 1/2" 34 1/2" – 36 1/2" 36 1/2" – 39 1/2"

**Waist: Measure around the narrowest part (typically the small of your back and where your body bends side to side) keeping the tape horizontal

Men’s Belt (Body Measurements)

Size S/M L/XL
Waist Circ. 30" – 35" 35" – 40"

**Waist: Measure around the narrowest part (typically the small of your back and where your body bends side to side) keeping the tape horizontal

Men’s Hat (Body Measurements)

Size S/M L/XL
Hat Size 6 3/4" – 7 1/8" 7 1/4 – 7 5/8"
Head Circ. 21 1/4" – 22 3/8" 22 3/4" – 23 7/8"

Little Swingers (Body Measurements)

Size S M L
Height 50" and below 51" to 58" 59" to 68"

*Measurements on the half size.

Note: Wondering what shirt goes best with what shorts, or what belt goes best with which polo? Call us for assistance and we will be glad to provide you with tips and recommendations.

Spring 2014 and Previous Sizing (In inches)

Men’s Polos

Size S M L XL XXL
Chest (Half) 19" 20 1/2" 22" 23 1/2" 25"
Length 28 1/2" 29 1/4" 30" 31" 32"
Shoulder (Half) 17 1/4" 18 1/4" 19 1/4" 20 1/4" 21 1/4"
Sleeve 9 1/4" 9 1/2" 9 3/4" 10" 10 1/4"

Men’s Woven

Size S M L XL XXL
Chest (Half) 20 1/2" 22" 23 1/2" 25" 26 1/2"
Length 28 1/2" 29 1/4" 30" 30 3/4" 31 1/2"
Shoulder (Half) 17" 18" 19" 20" 21"
Sleeve (Long) 26 1/2" 26 3/4" 27" 27 1/2" 28"
Sleeve (Short) 9 3/4" 10" 10 1/4" 10 1/2" 10 3/4"

Men’s Sweaters

Size S M L XL XXL
Chest (Half) 20" 21" 22" 23 1/4" 24 1/2"
Length 26 1/2" 27 1/4" 28" 28 3/4" 29 1/2"
Shoulder (Half) 16 1/4" 17 1/4" 18 1/4" 19 1/2" 20 3/4"
Sleeve 26" 26 1/2" 27" 27 1/2" 28"

Men’s Pants

Size 30 32 34 36 38 40
Waist (Half) 15 3/4" 16 3/4" 17 3/4" 18 3/4" 19 3/4" 20 3/4"
Pant Inseam 32 3/4" 33" 33 1/4" 33 1/4" 33 1/4" 33 1/4"

Men’s Shorts

Size 30 32 34 36 38 40
Waist 15 3/4" 16 3/4" 17 3/4" 18 3/4" 19 3/4" 20 3/4"
Short Outseam 10 1/2" 10 1/2" 10 3/4" 10 3/4" 10 3/4" 10 3/4"

Men’s Elastic Waist

Size S (30/32) M (32/34) L (34/36) XL (36/38)
Waist – Relaxed 13" 14" 15" 16"
Waist – Extended 20" 21" 22" 23"
Short Inseam 9" 9" 9" 9"

*Measurements on the half size.

Note: Wondering what shirt goes best with what shorts, or what belt goes best with which polo? Call us for assistance and we will be glad to provide you with tips and recommendations.

Common sizing questions:

Q: I wear a size 9.5 in shoes; you don’t carry half sizes, should I go a size up or a size down?
A: Our shoes run big. If you usually wear a 9.5 we suggest you order size 9.

Q: Do your polo shirts run true to size?
A: Our polo shirts are true to size with a tailored fit. If you are borderline in-between sizes we suggest you order a size up.

Q: What size belt should I order?
A: S/M if you wear size 0-34 in waist and L/XL if you wear a size 36-40 in waist.

While we strive to fulfill all orders as quickly as possible, there is a processing time on all shipments that may delay your order. This includes orders placed with expedited shipping. 

Please allow 2-3 Business Days (Mon-Fri)