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Items purchased during a “warehouse sale” or any sale or promotional event that has terms of “no returns or exchanges” are not eligible for inclusion into the above listed policies.
Purchases made on the TravisMathew ecommerce site (www.travismathew.com) may be returned by the customer for any reason within 30 days of shipment if un-washed, un-worn and in new condition with all original components and tags still intact. All such returns must be accompanied by a valid return authorization that has been issued within 30 days from the date the product is received by TravisMathew. Refunds will be issued in the same form as the original payment.
To request a return authorization please contact firstname.lastname@example.org, and provide the style, color, size and reason for your return for each item as well as the order number(s) from the applicable product purchase.
All returns and/or exchanges must be processed through the dealer where the products were originally purchased. Further, purchases made at a TravisMathew retail store must be returned to a TravisMathew retail store location.
To exchange an order, we recommend returning your original item (see “Returns”) and then placing a new online order for a replacement item. Your return authorization will include a code for free shipping, so your exchange item can be purchased without incurring additional shipping charges. By placing a new order immediately, your new product will arrive much faster.
Alternatively, you may wait until after your refund is processed (i.e., when your return product is received by our warehouse) to place an exchange order. The free shipping code provided with your return authorization (RA) will remain active for 30 days from the date we provided the RA.