How do I return my item?
WE’VE MADE RETURNS SIMPLE
We offer free returns to TM Rewards members in store or online within 30 days of the delivery date. Product must be unworn and unwashed with the original tags attached. All sale items are final sale.
ONLINE RETURNS, LET’S DO THIS
Visit our returns page: www.travismathew.com/return/return-exchange If you have a TM Rewards account, sign in. If not, enter your order number and email address. Once you’re signed in, you’ll find the instructions for selecting the items you want to return, printing your shipping labels, packing your items and finding a shipping outlet that’s close to you. Important: Once your return request has been successfully submitted to us, a RMA (return merchandise authorization) number will appear on the screen. You’ll need that number to track your return. Jot it down below so you have it handy.
After you drop off your package, the time it takes to get to us varies based on the shipping carrier and where it was sent from. Once we receive your package, we’ll issue your refund in five to seven business days. You’ll receive an email confirmation once the return process is complete.
THE FINE PRINT
We do not process exchanges for purchases online or in-store. We are unable to process refunds online for orders place in store. Please call customer service to complete a return by calling 1.877.969.1952. Gift cards are non-refundable. All product is subject to an inspection.
Do you offer exchanges?
To guarantee merchandise and process orders as quickly as possible we are not able to offer exchanges, and instead ask that you place a new order while we process a return for the item. We will include the return instructions, as well as a new free shipping code for your replacement item. Please contact customer service at 1-877-969-1952 and they will be happy to assist you.
How do I use TravisMathew Rewards points?
TM Points act as currency to be spent at TravisMathew.com or a TravisMathew Company Store. Every 100 points earned is worth a $1 reward.
As long as you have 500 points in your balance, you can redeem rewards points towards merchandise. The maximum amount of points available to be redeemed will be pre-populated at checkout. You can adjust how many points you would like to redeem, if your balance has above 500 points. We will allow participants to override what is pre-populated at checkout. You will only be able to override the amount to a lesser amount, but no less than $5.00. Enter the reward amount you would like to redeem at checkout and click redeem. You can use points to pay for the complete subtotal of the order. Points may be split or combined with other coupons. Please see the full Terms and Conditions for additional details.
What is the TravisMathew Rewards Program and how does it work?
The TravisMathew Rewards Program was established to reward our most loyal and hardworking customers like you. For every $1.00 spent on qualifying purchases at TravisMathew.com or a TravisMathew Company Store, you will receive five (5) loyalty points. You can then use your points, which act like currency to get discounts on merchandise. Please refer to the TravisMathew Rewards Terms and Conditions for the full details of the program terms. TravisMathew Rewards is free to join and participants can also receive points by participating in various activities found on your Activities page and Refer a friend page.
This program is available to legal residents of the United States, who must be 16 years of age or older.
Once you’ve signed up to the program, checkout the Rewards Program dashboard page in your account and learn how to get started.
Participants will receive free ground shipping and free returns just for joining. Free Ground and 2-day shipping promotion is only valid for shipping addresses in the United States. Standard order processing rules apply. Order by 3pm PT (6pm ET) Mon-Fri and your items will ship same day. Delivery dates at checkout are estimates and may vary slightly.
As an added benefit, as a TravisMathew Rewards participant, you have the opportunity to unlock new rewards as you achieve new tier statuses, such as free annual gifts, free 2-day shipping and free tailoring in retail stores.
Is it possible for TravisMathew Rewards points to be deducted from my account?
Points can be removed from your account based on returned purchases or not making a qualified purchase within a 365-day period of joining.