The effective date of these terms and conditions is:
March 3, 2024
The TravisMathew rewards program in the U.S. ("Program") is brought to you by travisMathew
LLC (“TravisMathew” and/or "we" or "us"). The Program is governed by these
TravisMathew Rewards Program Terms & Conditions (“Program Terms”). By participating in
the Program, you agree to these Program Terms.
ARBITRATION OF CLAIMS:
PLEASE READ THESE PROGRAM TERMS CAREFULLY. THEY AFFECT YOUR LEGAL RIGHTS AND REQUIRE BINDING
ARBITRATION OF CLAIMS ASSOCIATED WITH THE PROGRAM, WAIVING CLASS ACTION CLAIMS ASSOCIATED WITH
THE PROGRAM, AND WAIVING THE RIGHT TO TRIAL BY JURY TO THE FULLEST EXTENT PERMITTED BY LAW. YOU
AGREE THAT ANY AND ALL CLAIMS OR DISPUTES THAT ARISE OUT OF OR RELATE TO YOUR PARTICIPATION IN
THE PROGRAM MUST BE RESOLVED THROUGH MANDATORY, BINDING ARBITRATION, RATHER THAN LITIGATION IN
COURT. THAT MEANS THAT AN ARBITRATOR, NOT A JUDGE OR JURY, WILL DECIDE ANY CLAIM ASSOCIATED WITH
THE PROGRAM. SEE SECTION 13 BELOW FOR MORE DETAILS.
The Program is void where prohibited by law.
1. Overview
The Program is a customer-reward program that is available to eligible TravisMathew customers
(see Section 2 below for full eligibility details). You can create a Program membership account
("Program Account"):
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at any TravisMathew retail store in the United States (ask a store representative to help
you begin the process),
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by visiting travismathew.com (“Site”) and completing the Program Account
registration form, or
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by any other methods as TravisMathew may offer from time to time.
Eligible customers who sign up for a Program Account ("Members") will be able to earn
points (“TM Points”) with each Earning Activity (as defined below). When you have earned
the requisite amount of TM Points, those TM Points can be used to make Authorized Purchases (as
defined below).
The Program terms include Exhibit A, which define the specific benefits available to members,
eligibility for each membership tier within the Program, how TM Points are calculated, minimum
TM Points required for redemption, and the value of TM Points. We may change these elements of
the Program at any time.
2. Eligibility & Registration
The Program is open only to legal residents of any one (1) of the fifty (50) United States or the
District of Columbia who are the age of majority in their jurisdiction of residence. You must
provide us with all required information to register for a Program Account. A valid email
address is required to set up a Program Account. Additional information, such as phone number,
gender, and birth day and month only, may be required to receive some of the Program’s benefits.
There is no cost to enroll and no purchase is necessary to enroll. When you enroll in the
Program and create a Program Account, you are agreeing to receive e-mail messages related to the
Program from TravisMathew. Members who have opted-out of receiving marketing emails from
TravisMathew will still be able to participate in the Program and receive messages about their
Program Account (e.g., Points balance, usage, and news about changes to these Program Terms).
There is a limit of one (1) Program Account per individual/email address/phone number. You agree
that you will not participate in the Program under more than one (1) Program Account.
Corporations, groups, and associations are not eligible to register for a Program Account.
You agree you will not sell, transfer or assign your Program Account, any rewards or any
membership rights. TM Points are not your personal property, are not descendible, and may not be
inherited, bartered, purchased, or sold. For online users, you are responsible for maintaining
the confidentiality of any login credentials and for restricting access to your computer (or
other device, as applicable) so that others may not access your Program Account.
3. Earning TM Points through Earning Activities; Redeeming of TM Points
TM Points are earned when Members engage in one the following: (a) making qualifying purchases
from a TravisMathew retail store in the United States, on the internet at TravisMathew.com (each
an "Earning Purchase"); or (b) participating in other specific Member opportunities
offered by TravisMathews from time-to-time ("Additional Earning Activities"). Together,
these are defined as “Earning Activities.” The details of an Additional Earning Activity,
including a description of the conduct required, the number of TM Points available and any
additional terms will be as communicated to the eligible Member(s) by email or in another
communication from TravisMathew.
Earning Activities only count toward the earning of TM Points once you have a valid Program
Account. In order to earn TM Points for an Earning Purchase at a TravisMathew retail store, you
must present your email address to a TravisMathew representative when prompted. In order to earn
TM Points for an Earning Purchase on TravisMathew.com, you must be signed into your Program
Account upon checkout. Members do not earn TM Points on purchases of a gift card, but do earn TM
Points upon redemption of a gift card. TM Points are not accrued for previous purchases,
existing special orders, charity items, gifts-with-purchase, giveaways, coupons, credit card
payments, layaway items, processing charges, delivery surcharges, shipping and handling, taxes,
or state and any other applicable governmental fees, and are calculated after deduction of any
discounts. TravisMathew will not retroactively apply TM Points for purchases made without
presenting the required information at time of purchase. TM Points are also not earned on:
unauthorized or fraudulent charges or purchases made by, or for, a business/group or for a
business purpose. Redemption of TM Points or use of store credit or merchandise credit does not
earn TM Points.
For in-store Earning Purchases, TM Points will appear in your Program Account within
approximately forty-eight (48) hours of your completion of your Earning Purchase. TM Points for
Earning Purchases at TravisMathew.com qualify for TM Points once all items have shipped, which
means that items in the same transaction that are shipped separately will all qualify for TM
Points after the final item(s) have shipped. The timing of TM Point qualification for Additional
Earning Activities may vary, but will appear in your Program Account within approximately thirty
(30) days of your completion of an Additional Earning Activity. You may view your Program
Account summary by logging in at TravisMathew.com and navigating to the Program Account area.
In the event that TM Points are redeemed, but later found to have not been available to you for
redemption (e.g., due a return), then in addition to any other actions we may take, future TM
Points earnings will be applied to the deficit until such time as sufficient new TM Points are
earned to cover the erroneous redemption of TM Points. TM Points will not be available for
redemption until you again have achieved the minimum redemption balance. TM Points you earn may
not be combined with TM Points earned by anyone else for any purpose. TM Points earned have no
cash value, and cannot be purchased, sold, bartered or redeemed for cash, unless required by
applicable law. If TM Points earned are determined to be unauthorized or fraudulent, you will
not be eligible to redeem those TM Points.
See Exhibit A for current information regarding benefits, how TM Points are calculated, how many
TM Points must be accrued to redeem TM Points, and the value of TM Points.
4. Point Expiration; Reward Expiration; Returns & Exchanges; Errors
IF YOU DO NOT TAKE ACTION TO EARN POINTS THROUGH AN EARNING ACTIVITY FOR TWELVE (12) MONTHS, ANY
UNUSED TM POINTS IN YOUR PROGRAM ACCOUNT WILL EXPIRE. MEMBERS WILL RECEIVE A REMINDER EMAIL
APPROXIMATELY THIRTY (30) DAYS BEFORE TM POINTS EXPIRE.
If you return a purchase for which you earned TM Points in accordance with TravisMathew’s then
current return policy, the TM Points associated with your Program Account will be reduced by the
number of TM Points equivalent to the amount of the refund you receive. In the event of an even
exchange, any TM Points earned in association with the original purchase will remain. In the
event of an exchange of an item of lesser value, the difference in value from your original
purchase will be deducted from your Program Account. In the event of an exchange for an item of
greater value, any additional expenditure will accrue TM Points in accordance with these terms.
Any new promotional offers in effect at the time of an exchange will not apply, nor modify your
Program Account balance.
Our transactional records will be considered conclusive if there is a dispute about the number of
TM Points or the number or value of any TM Points earned, redeemed or deducted. You should
retain your copy of the receipt(s) and any other document which evidences your TM Point balance.
Call us at 1-877-969-1952 thirty (30) days from relevant transaction date if you have any
questions or concerns about your TM Points.
We accept no liability for any errors in the number of TM Points disclosed to you.
5. TM Point Redemption
TM Points may be applied to purchases of TravisMathew merchandise at a TravisMathew retail store
in the United States or at TravisMathew.com, as long as your membership remains active, and the
points have not expired (each an "Authorized Purchase"). TM Points cannot be applied to any
exclusions identified in Exhibit A. TM points will be redeemed in United States dollars.
Likewise, the member using TM Points is responsible for all charges in excess of the value of
the TM points. TravisMathew store representatives have the right to deny any transaction or
reject your use of TM Points in the event of any attempted or actual sale or transfer of any of
your TM Points or your Program Account or misrepresentation or other fraudulent behavior by you.
The TM Points will be in addition to other promotional credits or discounts offered at the time
of purchase ("Other Rewards"), unless otherwise stated in the Other Rewards. The TM
Points will be applied after all Other Rewards are applied to the Authorized Purchase.
Associates of TravisMathew cannot redeem TM Points in combination with an employee discount.
In order to redeem TM Points, you must have accrued at least the minimum TM Point balance and
redeem them in the minimum amounts and quantities set forth in Exhibit A. See Exhibit A for
instructions on how to redeem your TM Points.
TravisMathew reserves the right to require the person redeeming TM Points to validate that they
are the person associated with the TM Points. TravisMathew store representatives have the right
to deny any transaction or reject your use of any TM Points in the event of any attempted or
actual sale or transfer of any of your TM Points or your Program Account or misrepresentation or
other fraudulent behavior by you. You are solely responsible for all federal, state and local
taxes and any other costs or expenses of accepting and using TM Points or Other Rewards.
6. TM Points and Program Accounts Are Non-Transferable and Not Redeemable
for Cash
Except where required by applicable law, TM Points do not have any monetary or cash value and
they may not be redeemed for cash or, except under the Program, do not have any cash equivalent.
Program Accounts are non-transferable. Rewards can be used only by the Program Account holder
for Authorized Purchases made in-person or online by that Program Account holder.
7. Loss of TM Points; Termination of Your Program Account
In addition to termination of the Program pursuant to Section 12, below, TravisMathew may also
revoke your ability to participate in the Program for any of the following reasons, in
TravisMathew’s sole and absolute discretion: (i) your use of any "bot," macro, script, or other
automated, robotic, mechanical, or programmed means to participate in the Program or earn TM
Points; (ii) your failure to comply with these Program Terms and any other terms and conditions
applicable to the Program; (iii) the attempted or actual sale or transfer of any of your TM
Points or your Program Account; (iv) any misrepresentation or other fraudulent behavior by you;
(v) repeated attempts to enter void codes; (vi) creation of multiple or fake Program Accounts;
or (vii) any other conduct deemed by TravisMathew, in its sole discretion, to be: an abuse of
the Program, detrimental to the interests of TravisMathew or its customers, fraudulent, illegal,
or otherwise improper.
If your ability to participate in the Program is revoked, any unused TM Points will automatically
expire and your future participation in the Program may be prohibited, in the sole and absolute
discretion of TravisMathew.
TravisMathew is not responsible for TM Points that expire or are redeemed due to fraudulent
activity. Suspected illegal, fraudulent, or other unauthorized use or misuse of TM Points, or
any other activity inconsistent with these Program Terms may, in the sole and absolute
discretion of TravisMathew, result in termination of your participation in the Program. Such
termination will result in the loss of all accumulated TM Points earned but not yet redeemed.
You agree that TravisMathew’s decisions relating to the Program are final.
8. Program Account Closure
You may elect to close your Program Account at any time by calling TravisMathew at 1-877-969-1952. Upon any closure or termination of your
Program Account, any TM Points associated with your Program Account will automatically expire
and be forfeited. If you later elect to re-enroll in the Program, you will not have access to
any TM Points associated with your terminated Program Account and your beginning balance of TM
Points will be zero (with the exception of any welcome rewards added to your new account).
9. Updating Your Program Account
You may access and update your Program Account information, including your email address at a
TravisMathew retail store, by emailing our Customer Service Team at onlinesupport@travismathew.com, or by
calling us at 1-877-969-1952. It is your responsibility to keep
your member information current, complete and accurate. You are solely responsible for any and
all activities that occur under your Program Account.
10. Member Communication
You may view your membership activity via monthly Program Account status email communications, by
logging-in to the Site and viewing your rewards profile, or by calling our Customer Service Team
at 1-877-969-1952. A current, valid email address is required
for a member to receive certain notices in the Program, including without limitation information
about certain Additional Earnings Activities.
11. LIABILITY; INDEMNIFICATION
THIS PROGRAM IS MADE AVAILABLE TO YOU, ON AN "AS IS," "AS AVAILABLE" BASIS, WITHOUT
REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. TO THE MAXIMUM EXTENT PERMITTED
BY APPLICABLE LAW, TRAVISMATHEW LLC, AND ITS AFFILIATES, PARENTS AND SUBSIDIARIES (COLLECTIVELY,
THE "TRAVISMATHEW BUSINESSES") MAKE NO REPRESENTATION ABOUT THE SUITABILITY OF THE PROGRAM FOR
ANY PURPOSE. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE TRAVISMATHEW BUSINESSES
SHALL NOT HAVE ANY LIABILITY OR RESPONSIBILITY FOR ANY ERRORS OR OMISSIONS IN THE PROGRAM, FOR
YOUR ACTION OR INACTION IN CONNECTION WITH YOUR PARTICIPATION IN THE PROGRAM OR FOR ANY DAMAGE
YOU MAY INCUR IN CONNECTION WITH THE PROGRAM. YOUR PARTICIPATION IN THE PROGRAM IS AT YOUR OWN
RISK. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL EITHER THE
TRAVISMATHEW BUSINESSES OR THEIR AGENTS OR THIRD PARTY PROVIDERS OR LICENSORS BE LIABLE FOR ANY
DIRECT, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR IN ANY WAY CONNECTED
WITH THE PROGRAM, THE DELAY OR INABILITY TO PARTICIPATE IN THE PROGRAM OR OTHERWISE ARISING IN
CONNECTION WITH THE PROGRAM, WHETHER BASED ON CONTRACT, TORT, STRICT LIABILITY OR OTHERWISE,
EVEN IF ADVISED OF THE POSSIBILITY OF ANY SUCH DAMAGES.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THIS DISCLAIMER OF LIABILITY APPLIES TO ANY
DAMAGES OR INJURY CAUSED BY ANY FAILURE OF PERFORMANCE, ERROR, OMISSION, INTERRUPTION, DELETION,
DEFECT, DELAY IN OPERATION OR TRANSMISSION, COMPUTER VIRUS, COMMUNICATION LINE FAILURE, THEFT OR
DESTRUCTION OR UNAUTHORIZED ACCESS TO, ALTERATION OF, OR USE OF RECORD, WHETHER FOR BREACH OF
CONTRACT, TORTIOUS BEHAVIOR, NEGLIGENCE, OR UNDER ANY OTHER CAUSE OF ACTION. YOU SPECIFICALLY
ACKNOWLEDGE THAT TRAVISMATHEW BUSINESSES ARE NOT LIABLE FOR THE CONDUCT OF OTHER PROGRAM
MEMBERS. THE LIMITATION ON DAMAGES IN THIS SECTION IS NOT INTENDED TO LIMIT THE TRAVISMATHEW
BUSINESSES’ OBLIGATION (IF ANY) TO PAY PREVAILING PARTY COSTS OR FEES, IF RECOVERABLE PURSUANT
TO APPLICABLE LAW. THE LIMITATIONS SET FORTH IN THIS SECTION WILL NOT LIMIT OR EXCLUDE THE
TRAVISMATHEW BUSINESSES’ LIABILITY FOR PERSONAL INJURY OR TANGIBLE PROPERTY DAMAGE CAUSED BY THE
TRAVISMATHEW BUSINESSES, OR FOR THE TRAVISMATHEW BUSINESSES’ GROSS NEGLIGENCE, FRAUD, OR
INTENTIONAL, WILLFUL, MALICIOUS, OR RECKLESS MISCONDUCT.
EACH MEMBER UNDERSTANDS AND AGREES THAT ALL RIGHTS UNDER SECTION 1542 OF THE CIVIL CODE OF
CALIFORNIA AND ANY SIMILAR LAW OF ANY STATE OR TERRITORY OF THE UNITED STATES ARE HEREBY
EXPRESSLY WAIVED BY HIM/HER. SECTION 1542 READS AS FOLLOWS:
"GENERAL RELEASE; EXTENT. A GENERAL RELEASE DOES NOT EXTEND TO CLAIMS THAT THE CREDITOR OR
RELEASING PARTY DOES NOT KNOW OR SUSPECT TO EXIST IN HIS OR HER FAVOR AT THE TIME OF EXECUTING
THE RELEASE AND THAT, IF KNOWN BY HIM OR HER, WOULD HAVE MATERIALLY AFFECTED HIS OR HER
SETTLEMENT WITH THE DEBTOR OR RELEASED PARTY.”
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, YOU AGREE TO DEFEND, INDEMNIFY AND HOLD THE
TRAVISMATHEW BUSINESSES HARMLESS FROM AND AGAINST ANY AND ALL CLAIMS, DAMAGES, COSTS AND
EXPENSES, INCLUDING ATTORNEYS’ FEES, ARISING FROM OR RELATED TO YOUR PARTICIPATION IN THE
PROGRAM.
12. Modification of These Program Terms & Termination of the Program
We reserve the right to modify, restrict, suspend, or otherwise change any aspect of the Program,
and/or these Program Terms from time-to-time, including without limitation, the eligibility
conditions for participation in the Program, the manner in which Members participate, the manner
and rates at which TM Points are earned and redeemed, redemption mechanisms, or what constitutes
an Earning Activity, with reasonable notice to Members. We will notify you of changes to these
Program Terms by posting them to the Site, notifying you by email to the email address then
associated with your Program Account, and/or using any other contact information we may have for
you. The updated Program Terms will be effective as of the time of posting, or upon such later
date or by such other method as specified by TravisMathew. The updated Program Terms will apply
to your participation in the Program beginning as of their effective date or upon the occurrence
of such other action specified by TravisMathew at the time. Should you not agree to such an
amendment, you may cancel your participation in the Program as set out in Section 8. EXCEPT
WHERE EXIGENCIES REQUIRE A SHORTER TIMEFRAME, WE RESERVE THE RIGHT TO TERMINATE THE PROGRAM
COMPLETELY BY PROVIDING YOU WITH FORTY-FIVE (45) DAYS’ WRITTEN NOTICE OF AND INSTRUCTIONS
REGARDING THE IMPENDING TERMINATION.
13. APPLICABLE LAW AND DISPUTES
These Program Terms, your rights and obligations, TravisMathew’s rights and obligations, and all
actions contemplated by these Program Terms, will be governed by the laws of the United States
of America and the State of California, without regard to principles of conflicts of law and as
if these Program Terms were a contract wholly entered into and wholly performed within the State
of California.
Any dispute relating in any way to your participation in or use of the Program or the products
you purchase through the Program shall be submitted to confidential arbitration in Orange
County, California, United States of America, except that, to the extent you have in any manner
violated or threatened to violate our intellectual property rights, we may seek injunctive or
other appropriate relief in any state or federal court in Orange County, California, United
States of America, and you consent to exclusive jurisdiction and venue in such courts.
Arbitration under these Program Terms shall be conducted under the JAMS Streamlined Arbitration
Rules and Procedures in effect at the time the demand for arbitration is filed. The parties
specifically incorporate the terms of California Code of Civil Procedure section 1283.05 with
respect to discovery. The arbitrator’s award shall be binding and may be entered as a judgment
in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no
arbitration under these Program Terms shall be joined to an arbitration involving any other
party subject to this Agreement, whether through class arbitration proceedings or otherwise.
14. Privacy
Information collected about you in connection with your Program Account and the Program is
subject to the TravisMathew Privacy Policy, which may be updated from time-to-time.
TravisMathew’s Privacy Policy can be obtained at: https://www.travismathew.com/privacy-policy
or by sending us an email at onlinesupport@travismathew.com and
writing "Privacy Policy" in the subject line, or by writing to us at: TravisMathew Privacy
Policy, c/o Callaway Golf, 2180 Rutherford Road, Carlsbad, CA 92008.
15. General Information
If any part of these Program Terms is invalid or unenforceable under applicable law, the invalid
or unenforceable provision will be deemed superseded by a valid, enforceable provision that most
closely matches the intent of the original provision, and the remainder of these Program Terms
will govern such participation. Our performance under these Program Terms will be excused to the
extent that such performance is hindered, delayed or made commercially impractical by causes
beyond our reasonable control.
TravisMathew’s performance of these Program Terms is subject to applicable existing and future
laws and legal process, and nothing contained in these Program Terms is in derogation of
TravisMathew’s right to comply with law enforcement requests or requirements relating to your
participation in the Program or information provided to or gathered by TravisMathew with respect
to such participation.
These Program Terms constitute the entire agreement between you and TravisMathew with respect to
the Program. These Program Terms supersede all prior or contemporaneous communications and
proposals, whether electronic, oral or written, between you and TravisMathew with respect to
this Program. No modification of these Program Terms will be effective unless it is authored by
TravisMathew or its affiliates, or unless it is physically signed by a TravisMathew officer. Any
alleged waiver of any breach of these Program Terms will not be deemed to be a waiver of any
future breach. A printed version of these Program Terms and/or of any notice given by
TravisMathew in electronic form will be admissible in judicial or administrative proceedings
based upon or relating to these Program Terms or your participation in the Program to the same
extent and subject to the same conditions as other business documents and records originally
generated and maintained by TravisMathew in printed form.
Exhibit A
Program Details
This Program offers three (3) different membership tiers: Silver, Gold and Platinum. Members
who meet the spend threshold for Gold or Platinum membership as described below will
immediately qualify for the corresponding membership tier. Within each tier, there are
additional opportunities to earn TM Points, as well as special offers and other membership
perks.
TM Points
Earning: You earn 5 TM Points for every US$1.00 US in Earning Purchases.
TM Points are calculated based on the purchase price of the item(s) at the time of purchase,
after discounts and coupons and before taxes and fees are applied. If partial TM Points are
earned, TM Points will be rounded up to the nearest TM Point.
Redemption: 100 TM Points = US$1.00 redemption value (subject to the Minimum TM Point Redemption
requirements below).
Once you accumulate at least 500 TM Points, you can redeem TM Points toward the purchase of
merchandise at TravisMathew.com or a TravisMathew Company Store at checkout. You cannot redeem
TM Points toward the purchase of a previous purchases, gift cards, or e-gift cards, or to credit
card payments, special orders, charity items, or layaway items, should we offer such items or
services.
You can elect to redeem fewer TM Points than the maximum available, but you must use at least 500
TM Points (“Minimum TM Point Redemption”). You can use TM Points to pay for your total
order, including taxes, subject to the exclusions listed above. TM Points may be combined with
other offers or coupons, unless otherwise stated, provided that all of the other requirements
detailed above apply.
To redeem your TM Points:
In-Store: You must provide the email address associated with your account to the store
representative to confirm availability of TM Points and to apply available TM Points to your
purchase. You may select the number of TM Points to apply, within the parameters set forth
above.
Online: After you are logged into your Program Account, enter the number of TM Points you would
like to redeem where indicated during the checkout process, which number must meet the
parameters set forth above, and follow the on screen prompt to apply the TM Points to your
purchase (e.g., by clicking “Redeem” or similar functionality). We may choose to pre-populate
the maximum number of TM Points available for redemption, and if we do so, you may reduce the TM
Points to be redeemed within the requirements set forth above.
Program Tiers
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Silver: If you make between $0 and $499 in Earning Purchases using your Program
Account within a calendar year, you qualify for Silver membership.
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Gold: To qualify for Gold, you must make between $500 and $999 in
Earning Purchases using your Program Account within a calendar year. If you do not make
at least $500 in Earning Purchases in the calendar year following the year that you
obtained Gold membership status, the beginning of the next calendar year you will
be downgraded to Silver membership.
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Platinum: To qualify for Platinum, you must make at least $1,000 in Earning
Purchases using your Program Account within a calendar year. If you do not make at least
$1,000 in Earning Purchases in the calendar year following the year that you obtained
Platinum membership status, the beginning of the next calendar year you will be
downgraded to Gold or Silver membership depending on the amount purchased.
Benefits
In addition to exclusive promotional offers that TravisMathew may offer from time to time as
determined in TravisMathew’s sole discretion, membership in the Program has the following
benefits, some of which are dependent on tier status:
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Free shipping to home within the 50 U.S. or DC: The type of shipping to
home benefit depends on the membership tier. Silver and Gold Members are eligible for
free ground shipping, while Platinum Members are eligible for free two-day shipping.
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Free returns by mail: Eligible returns, per our then-current return policy,
will not be charged return shipping fees.
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Birthday reward: Members must supply TravisMathew with the month and day of
their birthday in their Program Account in order to receive the birthday benefit. The
type and value of birthday benefit may vary by tier and are within TravisMathew’s sole
discretion. Accounts
opened on the month of your birthday or the month preceding your birthday will begin
receiving the birthday benefit the following calendar year. Members will receive an
email at the beginning of their birthday month with their offer. Silver Members will
receive a birthday benefit worth $10 in TM Points; Gold Members will receive a birthday
benefit worth $20 in TM Points; and Platinum Members will receive a birthday benefit
worth $30 in TM Points. These amounts are subject to change.
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Double TM Points Day: Gold and Platinum Members will have the
opportunity to earn double TM Points for Qualifying Purchases on a designated “Double
Points Day.” Gold Members are eligible for one (1) Double Points Day per calendar
year in which they are a Gold Member and Platinum Members are eligible for two (2)
Double Points Days per calendar year in which they are an Platinum Member. The specific
day(s) on which this benefit is available is at the sole discretion of TravisMathew.
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Tier Up Gifts: Beginning on January 1, 2024, Members who achieve a higher
membership tier by meeting the spend threshold for Gold or Platinum memberships as
described in the “Program Tier” section above will receive a Tier Up Gift upon achieving
a higher membership tier. The gift will automatically be applied to the user’s account
when they tier up and will be notified via email. The type and value of gift is at the
sole discretion of TravisMathew. Upon achieving the Gold tier, the Gold Member will
receive $25 in TM Points. Upon achieving the Platinum tier, the Platinum Member will
receive $50 in TM Points. These amounts are subject to change. An Annual Gift earned by
the Member for the 2023 calendar year will be honored.
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Free alterations: Platinum Members are eligible for free alterations on
Earning Purchases. In-store only
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Exclusive access to sales and promotions: Members receive opportunities to
hear about advance sale notifications, early shopping experiences and more.
