GIFTS & GIFT CARDS
Can I return or cancel a gift card?
Gift cards can’t be returned or canceled after purchase.
How do I purchase a gift card?
Digital gift cards can only be purchased on our website at https://www.travismathew.com/gift-card, whereas only physical gift cards can be purchased at any of our retail locations. You can find a store near you by visiting our Stores page here: https://www.travismathew.com/stores
You can order a physical gift card with up to a $2,000 limit in-store, and you can order an e-gift card with up to a $500 limit.
When will I receive my e-gift card once placing the order online?
Please allow up to 1 hour to receive the e-gift card email if you purchased it standalone. If you purchased an e-gift card with another item online, please allow up to 24 hours to receive your e-gift card email to access your gift card number.
Can I get a gift card replaced?
Gift cards are yours for keeps, so hold onto them! We can't replace them if they're lost, stolen, destroyed, or used without your permission.
Can I use my legacy gift card online?
TravisMathew legacy gift cards can only be used at TravisMathew retail stores. You can find a store near you by visiting our Stores page here: https://www.travismathew.com/stores
How do I use my TravisMathew gift card?
Gift cards are redeemable for merchandise on Travismathew.com, at any TravisMathew-owned retail locations (link to Store Locations page) in the United States, and by phone. If you have a legacy gift card, these can only be redeemed at a TravisMathew retail store.
Upon redemption, any unused balance will remain on the gift card for future purchases. Gift card balances can’t be redeemed or exchanged for cash, except where required by law.
Why is my gift card not working?
Your gift card may not be working for the following reasons:
It has a $0 balance.
It can't be combined with PayPal as a form of payment.
It is a legacy gift card, which can only be used at TravisMathew retail stores.
However, if these reasons don't pertain to you, please contact us.
How do I check my gift card balance?
To check your gift card balance, please visit https://www.travismathew.com/gift-card and enter your 19-digit gift card number and PIN to check your balance. You can also check your balance by calling (855) 423-2710.
If you have a legacy gift card valid for the physical retail stores, please visit www.localgiftcards.com and enter in the card information to check the balance. Gift card balances can’t be redeemed or exchanged for cash, except where required by law.
Where can I buy a gift card?
At this time, TravisMathew allows purchase of gift cards in all TravisMathew retail stores. We will begin to offer gifts cards for sale on travismathew.com in April.
Do you sell gift cards online?
ONLINE If you’d like to purchase a gift certificate redeemable ONLINE only at travismathew.com, please contact our Online Customer Service team at 1-877-969-1952.
To purchase a gift card redeemable at one of our retail stores, please contact any of our physical retail locations or visit: https://travismathew.localgiftcards.com/.