ACCOUNT & COMMUNICATION (11) CORPORATE & BRAND INQUIRIES (9) GIFTS & GIFT CARDS (11) ORDERS (10) PAYMENT & PROMO CODES (10) PRODUCT (5) RETURNS & EXCHANGES (11) SHIPPING (24) TM REWARDS (37) WHERE TO BUY (2)

GIFTS & GIFT CARDS

17 questions found

Do you sell gift cards online?

ONLINE If you’d like to purchase a gift certificate redeemable ONLINE only at travismathew.com, please contact our Online Customer Service team at 1-877-969-1952.

IN-STORE

To purchase a gift card redeemable at one of our retail stores, please contact any of our physical retail locations or visit: https://travismathew.localgiftcards.com/.

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When can I expect to receive my E-gift card?

E-gift cards are generally emailed within 24-48 hours of placing your order. Please note that at times of high volumes, such as holidays, this may affect processing time.

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How do I purchase a gift card?

Digital gift cards can only be purchased on our website at https://www.travismathew.com/gift-card, whereas only physical gift cards can be purchased at any of our retail locations. You can find a store near you by visiting our Stores page here: https://www.travismathew.com/stores

You can order a physical gift card with up to a $2,000 limit in-store, and you can order an e-gift card with up to a $500 limit.

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Where can I buy a gift card?

At this time, TravisMathew allows purchase of gift cards in all TravisMathew retail stores. We will begin to offer gifts cards for sale on travismathew.com in April.

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When will I receive my e-gift card once placing the order online?

Please allow up to 1 hour to receive the e-gift card email if you purchased it standalone. If you purchased an e-gift card with another item online, please allow up to 24 hours to receive your e-gift card email to access your gift card number.

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How long does it take to receive an eGift card?

Please allow up to 1 hour for an eGift card to be emailed to the recipient if you purchased it by itself. However, if you purchased an eGift card with another item online, please allow up to 24 hours for the recipient to receive it.

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How do I use my TravisMathew gift card?

Gift cards are redeemable for merchandise on Travismathew.com, at any TravisMathew-owned retail locations (link to Store Locations page) in the United States, and by phone. If you have a legacy gift card, these can only be redeemed at a TravisMathew retail store.

Upon redemption, any unused balance will remain on the gift card for future purchases. Gift card balances can’t be redeemed or exchanged for cash, except where required by law.

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Do gift cards expire?

No, gift cards don’t expire or decrease in value if unused.

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Why was my gift card order cancelled?

TravisMathew.com reserves the right to refuse, cancel, or hold gift cards and orders for suspected fraud, for cards mistakenly issued in an incorrect denomination, or for other violations of gift card policies.

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Do merchandise credits or gift cards expire?

Unless otherwise stated, our gift cards do not expire.

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