ACCOUNT & COMMUNICATION (11) CORPORATE & BRAND INQUIRIES (9) GIFTS & GIFT CARDS (11) ORDERS (10) PAYMENT & PROMO CODES (10) PRODUCT (5) RETURNS & EXCHANGES (12) SHIPPING (24) TM REWARDS (34) WHERE TO BUY (2)

GIFTS & GIFT CARDS

11 questions found

How do I check my gift card balance?

To check your gift card balance, please visit https://www.travismathew.com/gift-card and enter your 19-digit gift card number and PIN to check your balance. You can also check your balance by calling (855) 423-2710.

Additional Information

If you have a legacy gift card valid for the physical retail stores, please visit www.localgiftcards.com and enter in the card information to check the balance. Gift card balances can’t be redeemed or exchanged for cash, except where required by law.

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How do I use my TravisMathew gift card?

Gift cards are redeemable for merchandise on Travismathew.com, at any TravisMathew-owned retail locations (link to Store Locations page) in the United States, and by phone. If you have a legacy gift card, these can only be redeemed at a TravisMathew retail store.

Upon redemption, any unused balance will remain on the gift card for future purchases. Gift card balances can’t be redeemed or exchanged for cash, except where required by law.

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Can I use more than one TravisMathew gift card on my order?

Yes, you can redeem up to 10 gift cards per transaction on TravisMathew.com.

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When can I expect to receive my E-gift card?

E-gift cards are generally emailed within 72 hours of placing your order. Please note that at times of high volumes, such as holidays, this may affect processing time.

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Why is my gift card not working?

Your gift card may not be working for the following reasons:

It has a $0 balance.

It can't be combined with PayPal as a form of payment.

It is a legacy gift card, which can only be used at TravisMathew retail stores.

However, if these reasons don't pertain to you, please contact contacting our Online Customer Service team at onlinesupport@travismathew.com or by calling 1-877-969-1952.

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Can I get a gift card replaced?

Gift cards are yours for keeps, so hold onto them! We can't replace them if they're lost, stolen, destroyed, or used without your permission.

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Do merchandise credits or gift cards expire?

Unless otherwise stated, our gift cards do not expire.

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Why was my gift card order cancelled?

TravisMathew.com reserves the right to refuse, cancel, or hold gift cards and orders for suspected fraud, for cards mistakenly issued in an incorrect denomination, or for other violations of gift card policies.

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Can I use my legacy gift card online?

TravisMathew legacy gift cards can only be used at TravisMathew retail stores. You can find a store near you by visiting our Stores page here: https://www.travismathew.com/stores

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Can I return or cancel a gift card?

Gift cards can’t be returned or canceled after purchase.

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