ACCOUNT & COMMUNICATION (11) CORPORATE & BRAND INQUIRIES (9) GIFTS & GIFT CARDS (17) ORDERS (10) PAYMENT & PROMO CODES (10) PRODUCT (5) RETURNS & EXCHANGES (11) SHIPPING (24) TM REWARDS (39) WHERE TO BUY (2)

GIFTS & GIFT CARDS

17 questions found

Where can I buy a gift card?

At this time, TravisMathew allows purchase of gift cards in all TravisMathew retail stores. We will begin to offer gifts cards for sale on travismathew.com in April.

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Can I use my legacy gift card online?

TravisMathew legacy gift cards can only be used at TravisMathew retail stores. You can find a store near you by visiting our Stores page here: https://www.travismathew.com/stores

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Do merchandise credits or gift cards expire?

Unless otherwise stated, our gift cards do not expire.

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When will I receive my e-gift card once placing the order online?

Please allow up to 1 hour to receive the e-gift card email if you purchased it standalone. If you purchased an e-gift card with another item online, please allow up to 24 hours to receive your e-gift card email to access your gift card number.

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How long does it take to receive an eGift card?

Please allow up to 1 hour for an eGift card to be emailed to the recipient if you purchased it by itself. However, if you purchased an eGift card with another item online, please allow up to 24 hours for the recipient to receive it.

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How do I purchase a gift card?

Digital gift cards can only be purchased on our website at https://www.travismathew.com/gift-card, whereas only physical gift cards can be purchased at any of our retail locations. You can find a store near you by visiting our Stores page here: https://www.travismathew.com/stores

You can order a physical gift card with up to a $2,000 limit in-store, and you can order an e-gift card with up to a $500 limit.

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How do I check my gift card balance?

To check your gift card balance, please visit https://www.travismathew.com/gift-card and enter your 19-digit gift card number and PIN to check your balance. You can also check your balance by calling (855) 423-2710.

Additional Information

If you have a legacy gift card valid for the physical retail stores, please visit www.localgiftcards.com and enter in the card information to check the balance. Gift card balances can’t be redeemed or exchanged for cash, except where required by law.

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Do you sell gift cards online?

ONLINE If you’d like to purchase a gift certificate redeemable ONLINE only at travismathew.com, please contact our Online Customer Service team at 1-877-969-1952.

IN-STORE

To purchase a gift card redeemable at one of our retail stores, please contact any of our physical retail locations or visit: https://travismathew.localgiftcards.com/.

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Why is my gift card not working?

If you are having trouble using your gift card, please ensure the code you’re attempting to use was purchased and intended for only use by contacting our Online Customer Service team at onlinesupport@travismathew.com or by calling 1-877-969-1952.

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Can I return or cancel a gift card?

Gift cards can’t be returned or canceled after purchase.

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