ACCOUNT & COMMUNICATION (11) CORPORATE & BRAND INQUIRIES (9) GIFTS & GIFT CARDS (17) ORDERS (10) PAYMENT & PROMO CODES (10) PRODUCT (6) RETURNS & EXCHANGES (11) SHIPPING (24) TM REWARDS (37) WHERE TO BUY (2)

GIFTS & GIFT CARDS

17 questions found

When can I expect to receive my E-gift card?

E-gift cards are generally emailed within 24-48 hours of placing your order. Please note that at times of high volumes, such as holidays, this may affect processing time.

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Can I get a gift card replaced?

Gift cards are yours for keeps, so hold onto them! We can't replace them if they're lost, stolen, destroyed, or used without your permission.

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Can I return or cancel a gift card?

Gift cards can’t be returned or canceled after purchase.

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How do I purchase a gift card?

Digital gift cards can only be purchased on our website at https://www.travismathew.com/gift-card, whereas only physical gift cards can be purchased at any of our retail locations. You can find a store near you by visiting our Stores page here: https://www.travismathew.com/stores

You can order a physical gift card with up to a $2,000 limit in-store, and you can order an e-gift card with up to a $500 limit.

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Can I use my legacy gift card online?

TravisMathew legacy gift cards can only be used at TravisMathew retail stores. You can find a store near you by visiting our Stores page here: https://www.travismathew.com/stores

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Can I use more than one TravisMathew gift card on my order?

Yes, you can redeem up to 10 gift cards per transaction on TravisMathew.com.

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How long does it take to receive an eGift card?

Please allow up to 1 hour for an eGift card to be emailed to the recipient if you purchased it by itself. However, if you purchased an eGift card with another item online, please allow up to 24 hours for the recipient to receive it.

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Where can I buy a gift card?

At this time, TravisMathew allows purchase of gift cards in all TravisMathew retail stores. We will begin to offer gifts cards for sale on travismathew.com in April.

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When will I receive my e-gift card once placing the order online?

Please allow up to 1 hour to receive the e-gift card email if you purchased it standalone. If you purchased an e-gift card with another item online, please allow up to 24 hours to receive your e-gift card email to access your gift card number.

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Do you sell gift cards online?

ONLINE If you’d like to purchase a gift certificate redeemable ONLINE only at travismathew.com, please contact our Online Customer Service team at 1-877-969-1952.

IN-STORE

To purchase a gift card redeemable at one of our retail stores, please contact any of our physical retail locations or visit: https://travismathew.localgiftcards.com/.

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