ACCOUNT & COMMUNICATION (11) CORPORATE & BRAND INQUIRIES (9) GIFTS & GIFT CARDS (17) ORDERS (10) PAYMENT & PROMO CODES (10) PRODUCT (5) RETURNS & EXCHANGES (11) SHIPPING (24) TM REWARDS (37) WHERE TO BUY (2)

GIFTS & GIFT CARDS

17 questions found

Why is my gift card not working?

Your gift card may not be working for the following reasons:

It has a $0 balance.

It can't be combined with PayPal as a form of payment.

It is a legacy gift card, which can only be used at TravisMathew retail stores.

However, if these reasons don't pertain to you, please contact us.

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Why was my gift card order cancelled?

TravisMathew.com reserves the right to refuse, cancel, or hold gift cards and orders for suspected fraud, for cards mistakenly issued in an incorrect denomination, or for other violations of gift card policies.

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Can I return or cancel a gift card?

Gift cards can’t be returned or canceled after purchase.

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How do I purchase a gift card?

Digital gift cards can only be purchased on our website at https://www.travismathew.com/gift-card, whereas only physical gift cards can be purchased at any of our retail locations. You can find a store near you by visiting our Stores page here: https://www.travismathew.com/stores

You can order a physical gift card with up to a $2,000 limit in-store, and you can order an e-gift card with up to a $500 limit.

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When can I expect to receive my E-gift card?

E-gift cards are generally emailed within 24-48 hours of placing your order. Please note that at times of high volumes, such as holidays, this may affect processing time.

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How long does it take to receive an eGift card?

Please allow up to 1 hour for an eGift card to be emailed to the recipient if you purchased it by itself. However, if you purchased an eGift card with another item online, please allow up to 24 hours for the recipient to receive it.

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Where can I buy a gift card?

At this time, TravisMathew allows purchase of gift cards in all TravisMathew retail stores. We will begin to offer gifts cards for sale on travismathew.com in April.

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Can I use more than one TravisMathew gift card on my order?

Yes, you can redeem up to 10 gift cards per transaction on TravisMathew.com.

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How do I use my TravisMathew gift card?

Gift cards are redeemable for merchandise on Travismathew.com, at any TravisMathew-owned retail locations (link to Store Locations page) in the United States, and by phone. If you have a legacy gift card, these can only be redeemed at a TravisMathew retail store.

Upon redemption, any unused balance will remain on the gift card for future purchases. Gift card balances can’t be redeemed or exchanged for cash, except where required by law.

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Do you sell gift cards online?

ONLINE If you’d like to purchase a gift certificate redeemable ONLINE only at travismathew.com, please contact our Online Customer Service team at 1-877-969-1952.

IN-STORE

To purchase a gift card redeemable at one of our retail stores, please contact any of our physical retail locations or visit: https://travismathew.localgiftcards.com/.

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