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TM REWARDS

37 questions found

Can I share my TravisMathew Rewards account with others?

No. Participation is on an individual basis and points are non-transferable.

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How do I receive TravisMathew Rewards points in store or through Customer Service?

If you are purchasing product at a TravisMathew Company Store or through Customer Service, you must inform the associate at the time of sale that you are a loyalty participant to ensure your points are properly tracked with a qualifying purchase.

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Who can I call if I’m having trouble with my TravisMathew Rewards account?

Please contact the TravisMathew Rewards Program Customer Service line at 1-877-969-1952 or email us at onlinesupport@travismathew.com.

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Can I return a reward I received as part of my TravisMathew Rewards tier status?

Generally, you cannot return an annual gift. However, if there is a manufacturer’s defect with that merchandise, please contact the TravisMathew Rewards Program Customer Service line at 1-877-969-1952 or email us at customerservice@travismathew.com for assistance.

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What does TravisMathew do with the information I provide?

Please see TravisMathew’s Privacy Policy for details.

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How do I receive TravisMathew Rewards points online?

In order to receive TravisMathew Rewards points online, you must be logged into your TravisMathew Rewards account and make a qualifying purchase on our website.

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Can I get my TravisMathew Rewards points returned to my account if I decide to return an item from an order that I redeemed points on?

Yes. If you return one item from a total order of 3 items for example, we would just return the points on that specific item, not at the order level.

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Will there be new TravisMathew Rewards and point-earning activities available?

New rewards and point earning activities will be added to the TravisMathew Rewards Program periodically. Please check the loyalty site for program updates.

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Do my TravisMathew Rewards points expire?

All your TM Points will expire 365 days from the date they are earned.

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Can I receive points at a TravisMathew retail partner?

At this time, participants cannot receive points through TravisMathew retail partners.

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