Where can I make a qualifying purchase for TravisMathew Rewards points?
Purchases made at TravisMathew.com or a TravisMathew Company Store are considered qualifying purchases for points, subject to certain exclusions. Bulk or wholesale purchases made with other discounts and/or special pricing do not qualify for loyalty points. Gift card purchases, sales tax and shipping costs do not qualify for loyalty points. Points are only awarded for the use of a gift card, not purchase of gift card.
What do I do if I lost my TravisMathew Rewards account password?
Click the ‘forgot password’ link on the log in page or contact the TravisMathew Rewards Program Customer Service line at 1-877-969-1952 for assistance.
How do I cancel my TravisMathew Rewards participation?
We hate to see you go, but if you want to cancel your participation, please contact the TravisMathew Program Customer Service line at 1-877-969-1952 to be removed from the program. You can also go to your account dashboard and click on delete.
Can I receive TravisMathew Rewards points on purchases made prior to the program launch?
No. Existing customers will not receive credit for purchases made prior to May 11, 2020.
Do I need to have a TravisMathew.com account to participate in the Travismathew Rewards Program?
No. You can sign up to be a loyalty participant at a TravisMathew Company Store, which will allow you to earn and redeem points from store purchases. However, you will still need a TravisMathew.com account in order to earn and redeem points for qualifying purchases online, view your profile and earn points for other activities.
How do I receive TravisMathew Rewards points in store or through Customer Service?
If you are purchasing product at a TravisMathew Company Store or through Customer Service, you must inform the associate at the time of sale that you are a loyalty participant to ensure your points are properly tracked with a qualifying purchase.
When will my TravisMathew Rewards points show up in my account?
In most instances, your points should be available on your TravisMathew.com profile within forty-eight (48) hours from purchase. However, it may take up to ten (10) business days for points from eligible purchases to post to your TravisMathew Rewards Program account.
How can I obtain different statuses in the TravisMathew Rewards Program?
Once a member spends $500 in net TravisMathew spend, the member will unlock Preferred status and its associated benefits. At $1,000 in net TravisMathew spend, the member will unlock Executive status and its associated benefits. A status is calculated on annual net spend by calendar year. Learn more about the different statuses. Once you unlock a new status, we'll notify you via email, or you can see real-time upgrades in your account dashboard. Login and click the rewards dashboard. Make sure to sign up for email to ensure you receive these important messages about your rewards account.
What does TravisMathew do with the information I provide?
What happens if TravisMathew cannot fulfill my order and reward points were used?
The value of the rewards points will be refunded to your loyalty account.