ACCOUNT & COMMUNICATION (11) CORPORATE & BRAND INQUIRIES (9) GIFTS & GIFT CARDS (17) ORDERS (10) PAYMENT & PROMO CODES (10) PRODUCT (5) RETURNS & EXCHANGES (11) SHIPPING (24) TM REWARDS (37) WHERE TO BUY (2)

TM REWARDS

37 questions found

Where can I make a qualifying purchase for TravisMathew Rewards points?

Purchases made at TravisMathew.com or a TravisMathew Company Store are considered qualifying purchases for points, subject to certain exclusions. Bulk or wholesale purchases made with other discounts and/or special pricing do not qualify for loyalty points. Gift card purchases, sales tax and shipping costs do not qualify for loyalty points. Points are only awarded for the use of a gift card, not purchase of gift card.

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What do I do if I lost my TravisMathew Rewards account password?

Click the ‘forgot password’ link on the log in page or contact the TravisMathew Rewards Program Customer Service line at 1-877-969-1952 for assistance.

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How do I cancel my TravisMathew Rewards participation?

We hate to see you go, but if you want to cancel your participation, please contact the TravisMathew Program Customer Service line at 1-877-969-1952 to be removed from the program. You can also go to your account dashboard and click on delete.

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Can I receive TravisMathew Rewards points on purchases made prior to the program launch?

No. Existing customers will not receive credit for purchases made prior to May 11, 2020.

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Do I need to have a TravisMathew.com account to participate in the Travismathew Rewards Program?

No. You can sign up to be a loyalty participant at a TravisMathew Company Store, which will allow you to earn and redeem points from store purchases. However, you will still need a TravisMathew.com account in order to earn and redeem points for qualifying purchases online, view your profile and earn points for other activities.

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How do I receive TravisMathew Rewards points in store or through Customer Service?

If you are purchasing product at a TravisMathew Company Store or through Customer Service, you must inform the associate at the time of sale that you are a loyalty participant to ensure your points are properly tracked with a qualifying purchase.

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When will my TravisMathew Rewards points show up in my account?

In most instances, your points should be available on your TravisMathew.com profile within forty-eight (48) hours from purchase. However, it may take up to ten (10) business days for points from eligible purchases to post to your TravisMathew Rewards Program account.

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How can I obtain different statuses in the TravisMathew Rewards Program?

Once a member spends $500 in net TravisMathew spend, the member will unlock Preferred status and its associated benefits. At $1,000 in net TravisMathew spend, the member will unlock Executive status and its associated benefits. A status is calculated on annual net spend by calendar year. Learn more about the different statuses. Once you unlock a new status, we'll notify you via email, or you can see real-time upgrades in your account dashboard. Login and click the rewards dashboard. Make sure to sign up for email to ensure you receive these important messages about your rewards account.

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What does TravisMathew do with the information I provide?

Please see TravisMathew’s Privacy Policy for details.

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What happens if TravisMathew cannot fulfill my order and reward points were used?

The value of the rewards points will be refunded to your loyalty account.

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