37 questions found

What happens if TravisMathew cannot fulfill my order and reward points were used?

The value of the rewards points will be refunded to your loyalty account.

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Can I share my TravisMathew Rewards account with others?

No. Participation is on an individual basis and points are non-transferable.

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Can my TravisMathew Rewards account be terminated?

We can terminate any member from the TravisMathew Rewards program, for any reason including, but not limited to, a member’s failure to comply with TravisMathew Rewards Program Terms and Conditions.

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How do I receive my free tailoring reward?

As a part of the Executive tier, you get free tailoring of our pants at any TravisMathew Company retail store. Simply ask any store sales representative for assistance and they will help you get your pants tailored.

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Can I get my TravisMathew Rewards points returned to my account if I decide to return an item from an order that I redeemed points on?

Yes. If you return one item from a total order of 3 items for example, we would just return the points on that specific item, not at the order level.

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How do the TravisMathew Rewards tier qualifications work?

Tier status is based on the net purchase amount and adjustments in the previous calendar year. Once an account advances to a new tier status, it remains at that status for the rest of the calendar year, and the next calendar year. Rewards points earned do not count towards tier status. To learn about the details of the tier qualifications, visit the TravisMathew Rewards Program page.

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How will I be notified when I have enough TravisMathew Rewards points to redeem?

You can check the points in your account anytime by logging into your account, at a TravisMathew Company Store, or by calling Customer Service at 1-877-969-1952. You must have at least 500 points in your account for the availability of redemption to appear at checkout.

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Do my TravisMathew Rewards points expire?

All your TM Points will expire 365 days from the date they are earned.

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Where can I make a qualifying purchase for TravisMathew Rewards points?

Purchases made at or a TravisMathew Company Store are considered qualifying purchases for points, subject to certain exclusions. Bulk or wholesale purchases made with other discounts and/or special pricing do not qualify for loyalty points. Gift card purchases, sales tax and shipping costs do not qualify for loyalty points. Points are only awarded for the use of a gift card, not purchase of gift card.

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How do I use TravisMathew Rewards points?

TM Points act as currency to be spent at or a TravisMathew Company Store. Every 100 points earned is worth a $1 reward.

As long as you have 500 points in your balance, you can redeem rewards points towards merchandise. The maximum amount of points available to be redeemed will be pre-populated at checkout. You can adjust how many points you would like to redeem, if your balance has above 500 points. We will allow participants to override what is pre-populated at checkout. You will only be able to override the amount to a lesser amount, but no less than $5.00. Enter the reward amount you would like to redeem at checkout and click redeem. You can use points to pay for the complete subtotal of the order. Points may be split or combined with other coupons. Please see the full Terms and Conditions for additional details.

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