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TM REWARDS

39 questions found

Can I transfer my TravisMathew Rewards points to another participant?

You cannot transfer your loyalty points to another loyalty participant or person who is not a participant. Loyalty points are non-transferable.

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How do I cancel my TravisMathew Rewards participation?

We hate to see you go, but if you want to cancel your participation, please contact the TravisMathew Program Customer Service line at 1-877-969-1952 to be removed from the program. You can also go to your account dashboard and click on delete.

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How can I obtain different statuses in the TravisMathew Rewards Program?

Once a member spends $500 in net TravisMathew spend, the member will unlock Preferred status and its associated benefits. At $1,000 in net TravisMathew spend, the member will unlock Executive status and its associated benefits. A status is calculated on annual net spend by calendar year. Learn more about the different statuses. Once you unlock a new status, we'll notify you via email, or you can see real-time upgrades in your account dashboard. Login and click the rewards dashboard. Make sure to sign up for email to ensure you receive these important messages about your rewards account.

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How do I receive my free tailoring reward?

As a part of the Executive tier, you get free tailoring of our pants at any TravisMathew Company retail store. Simply ask any store sales representative for assistance and they will help you get your pants tailored.

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How do I earn double TravisMathew Rewards points?

Participants are able to earn double points on purchases made at TravisMathew.com and at a TravisMathew Company Store from December 11, 2020 - December 13, 2020..

On purchases, 10 points are awarded for each qualifying dollar spent instead of the usual 5. Points are only awarded on the net amount / subtotal – less discounts, rewards, etc., (not on taxes, shipping, or any other fees).

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How do I change the email address of my TravisMathew Rewards account?

Login to your account and click profile to edit the email address that is saved on file, or contact the TravisMathew Rewards Program Customer Service line at 1-877-969-1952 for assistance.

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When will I receive my free annual gift as a part of my TravisMathew Rewards tier status?

If you’ve qualified in your tier status as of Dec 31st, your free annual gift will be distributed in January. Preferred members and Executive Members will receive a Free Annual Gift for years in which they have achieved that tier. The choice of gift is at the sole discretion of TravisMathew.

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Will there be new TravisMathew Rewards and point-earning activities available?

New rewards and point earning activities will be added to the TravisMathew Rewards Program periodically. Please check the loyalty site for program updates.

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Can I return a reward I received as part of my TravisMathew Rewards tier status?

Generally, you cannot return an annual gift. However, if there is a manufacturer’s defect with that merchandise, please contact the TravisMathew Rewards Program Customer Service line at 1-877-969-1952 or email us at customerservice@travismathew.com for assistance.

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Can I get my TravisMathew Rewards points returned to my account if I decide to return an item from an order that I redeemed points on?

Yes. If you return one item from a total order of 3 items for example, we would just return the points on that specific item, not at the order level.

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