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TM REWARDS

36 questions found

How do the TravisMathew Rewards tier qualifications work?

Tier status is based on the net purchase amount and adjustments in the previous calendar year. Once an account advances to a new tier status, it remains at that status for the rest of the calendar year, and the next calendar year. Rewards points earned do not count towards tier status. To learn about the details of the tier qualifications, visit the TravisMathew Rewards Program page.

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Can I transfer my TravisMathew Rewards points to another participant?

You cannot transfer your loyalty points to another loyalty participant or person who is not a participant. Loyalty points are non-transferable.

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Can I get my TravisMathew Rewards points returned to my account if I decide to return an item from an order that I redeemed points on?

Yes. If you return one item from a total order of 3 items for example, we would just return the points on that specific item, not at the order level.

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How do I receive TravisMathew Rewards points in store or through Customer Service?

If you are purchasing product at a TravisMathew Company Store or through Customer Service, you must inform the associate at the time of sale that you are a loyalty participant to ensure your points are properly tracked with a qualifying purchase.

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Can my TravisMathew Rewards account be terminated?

We can terminate any member from the TravisMathew Rewards program, for any reason including, but not limited to, a member’s failure to comply with TravisMathew Rewards Program Terms and Conditions.

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Do my TravisMathew Rewards points expire?

All your TM Points will expire 180 days from the date they were earned.

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What is the TravisMathew Rewards Program and how does it work?

The TravisMathew Rewards Program was established to reward our most loyal and hardworking customers like you. For every $1.00 spent on qualifying purchases at TravisMathew.com or a TravisMathew Company Store, you will receive five (5) loyalty points. You can then use your points, which act like currency to get discounts on merchandise. Please refer to the TravisMathew Rewards Terms and Conditions for the full details of the program terms. TravisMathew Rewards is free to join and participants can also receive points by participating in various activities found on your Activities page and Refer a friend page.

This program is available to legal residents of the United States, who must be 16 years of age or older.

Once you’ve signed up to the program, checkout the Rewards Program dashboard page in your account and learn how to get started.

Participants will receive free ground shipping and free returns just for joining. Free Ground and Expedited shipping promotion is only valid for shipping addresses in the United States. Standard order processing rules apply. Order by 2pm CT (3pm ET) Mon-Fri and your items will ship same day. Delivery dates at checkout are estimates and may vary slightly.

As an added benefit, as a TravisMathew Rewards participant, you have the opportunity to unlock new rewards as you achieve new tier statuses, such as free annual gifts and free Expedited shipping.

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Will I get change back from using more TravisMathew Rewards points than what is needed to cover the sub total of an order?

You will not get change back from if you redeem points when making a purchase. You must make a purchase greater than $0.01 over the total value of points amount in order to redeem it at checkout or online.

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How do I earn TravisMathew Rewards points?

Participants are able to earn points on purchases made at TravisMathew.com and at a TravisMathew Company Store, as well as by participating in various activities list on the earn points page in your account dashboard.

On purchases, 5 points are awarded for each qualifying dollar spent. Points are only awarded on the net amount / subtotal – less discounts, rewards, etc., (not on taxes, shipping, or any other fees).

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Can I receive TravisMathew Rewards points on purchases made prior to the program launch?

No. Existing customers will not receive credit for purchases made prior to May 11, 2020.

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