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SHIPPING

24 questions found

What are your shipping rates?

Standard ground shipping is a flat $9.99 fee. Orders over $149 that are being delivered within the continental U.S. will receive free ground shipping (exclusions apply). 2nd-day and overnight shipping is available for an extra charge.

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Why is my tracking number not working?

Once an order leaves our facility, it can take up to 24 hours for an estimated delivery date to be generated. If you continue to see issues with your tracking number, please contact our Onlie Customer Service team via email at onlinesupport@travismathew.com or by calling 1-877-969-1952.

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How do I track my order?

To track your order, simply use the provided UPS tracking number in your shipping confirmation email.

Tracking updates may not generate for up to 24 hours after you receive your shipping confirmation email.

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How do I get free shipping?

TravisMathew Rewards Program participants get free UPS ground shipping on every order! If you haven’t already joined, sign up today (link to Account sign-up page) for free.

However, if you would prefer to checkout as a guest, UPS ground shipping is free for orders over $149.

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What do I do if I received the wrong product?

We're sorry to hear you've received the wrong product. Please contact our Online Customer Service team at 1-877-969-1952 or email onlinesupport@travismathew.com and provide the following information:

Your order number The name of the item you didn't receive (which can be found in your confirmation email or on the receipt inside your package) Photo of the incorrect item

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My tracking number shows my order was delivered, but I never received it. What do I do?

If your UPS tracking information states, 'Delivered', but you have yet to receive it, please contact our Online Customer Service team at 1-877-969-1952 or email onlinesupport@travismathew.com as we may have to request a proof of delivery.

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Can I ship Internationally?

Unfortunately, we are unable to ship outside of the U.S. at this time.

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When will I receive a shipping confirmation email?

After placing your online order, please allow 1-2 business days for processing time, before your order is shipped from our warehouse. Once your order ships, you will receive a confirmation email specifying the expected delivery date, along with the corresponding UPS tracking number.

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Does TravisMathew ship to APO/FPO addresses?

Unfortunately, we are not able to ship to APO/FPO addresses at this time. For questions about this, please contact our Customer Service team (562) 799-6900 or email onlinesupport@travismathew.com.

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It’s Friday and I need my order by Saturday. What shipping method should I use?

Unfortunately, we are not able to offer Saturday delivery. All delivery estimates are determined by business days and can require up to 48 business hours of processing time.

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