ACCOUNT & COMMUNICATION (11) CORPORATE & BRAND INQUIRIES (9) GIFTS & GIFT CARDS (11) ORDERS (10) PAYMENT & PROMO CODES (10) PRODUCT (5) RETURNS & EXCHANGES (11) SHIPPING (24) TM REWARDS (34) WHERE TO BUY (2)

SHIPPING

24 questions found

Why is my tracking number not working?

Once an order leaves our facility, it can take up to 24 hours for an estimated delivery date to be generated. If you continue to see issues with your tracking number, please contact our Onlie Customer Service team via email at onlinesupport@travismathew.com or by calling 1-877-969-1952.

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Does TravisMathew ship internationally?

We do not offer international shipping at this time. However, have expanded our website to service Canada at www.travismathew.ca. To stay updated, as well as receive information about TravisMathew promotions and new product launches, sign up for our emailing list. You’re welcome to unsubscribe from our newsletter at any time.

In the meantime, you can contact our international distributors that can find a retailer carrying our products near you:


CANADA

G&G Golf Company

A115 – 5525 272nd Street

Langley, BC, V4W 1P1

P 604.857.4969

sales@gandg.ca

 

EUROPE

Callaway Golf Europe Ltd

27 Barwell Business Park, Leatherhead Road

Chessington, Surrey

KT9 2NY, UK

P +44 (0)7464 544348

customerserviceEU@travismathew.com

 

SOUTH PACIFIC

Callaway Golf South Pacific Pty. Ltd.

18 Corporate Avenue

Rowville, VIC 3178

P +61 3 9212 9403

customerserviceSP@travismathew.com

 

ASIA

Callaway Golf Co., Ltd.

MG Shiroganeidai Building 5-12-7

Shirokanedai, Minato-ku

Tokyo 108-0071

P 03-6328-5900

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What do I do if I received the wrong product?

We're sorry to hear you've received the wrong product. Please contact our Online Customer Service team at 1-877-969-1952 or email onlinesupport@travismathew.com and provide the following information:

Your order number The name of the item you didn't receive (which can be found in your confirmation email or on the receipt inside your package) Photo of the incorrect item

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Can I change my shipping address after my order has been placed?

To see if an address change is possible, please contact our Online Customer Service team via email at onlinesupport@travismathew.com or by calling 1-877-969-1952 as quickly as possible.

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My tracking number shows my order was delivered, but I never received it. What do I do?

If your UPS tracking information states, 'Delivered', but you have yet to receive it, please contact our Online Customer Service team at 1-877-969-1952 or email onlinesupport@travismathew.com as we may have to request a proof of delivery.

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How do I change my shipping address?

To see if an address change is possible, please contact our Online Customer Service team via email at onlinesupport@travismathew.com or by calling 1-877-969-1952 as quickly as possible.

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Does TravisMathew ship to PO boxes?

Unfortunately, we are not able to ship to PO boxes.

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What do I do if I received a damaged item?

If you receive a damaged item, please contact our Online Customer Service team at 1-877-969-1952 or email onlinesupport@travismathew.com and provide the following:

Your order number Photos of the item and its damaged features

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When will I receive a shipping confirmation email?

After placing your online order, please allow 1-2 business days for processing time, before your order is shipped from our warehouse. Once your order ships, you will receive a confirmation email specifying the expected delivery date, along with the corresponding UPS tracking number.

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Does TravisMathew ship to APO/FPO addresses?

Unfortunately, we are not able to ship to APO/FPO addresses at this time. For questions about this, please contact our Customer Service team (562) 799-6900 or email onlinesupport@travismathew.com.

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