ACCOUNT & COMMUNICATION (11) CORPORATE & BRAND INQUIRIES (9) GIFTS & GIFT CARDS (11) ORDERS (10) PAYMENT & PROMO CODES (10) PRODUCT (5) RETURNS & EXCHANGES (11) SHIPPING (24) TM REWARDS (34) WHERE TO BUY (2)

TM REWARDS

34 questions found

Where can I make a qualifying purchase for TravisMathew Rewards points?

Purchases made at TravisMathew.com or a TravisMathew Company Store are considered qualifying purchases for points, subject to certain exclusions. Bulk or wholesale purchases made with other discounts and/or special pricing do not qualify for loyalty points. Gift card purchases, sales tax and shipping costs do not qualify for loyalty points. Points are only awarded for the use of a gift card, not purchase of gift card.

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Who can I call if I’m having trouble with my TravisMathew Rewards account?

Please contact the TravisMathew Rewards Program Customer Service line at 1-877-969-1952 or email us at onlinesupport@travismathew.com.

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Can I transfer my TravisMathew Rewards points to another participant?

You cannot transfer your loyalty points to another loyalty participant or person who is not a participant. Loyalty points are non-transferable.

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How do I cancel my TravisMathew Rewards participation?

We hate to see you go, but if you want to cancel your participation, please contact the TravisMathew Program Customer Service line at 1-877-969-1952 to be removed from the program. You can also go to your account dashboard and click on delete.

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How do I receive TravisMathew Rewards points in store or through Customer Service?

If you are purchasing product at a TravisMathew Company Store or through Customer Service, you must inform the associate at the time of sale that you are a loyalty participant to ensure your points are properly tracked with a qualifying purchase.

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Can I receive TravisMathew Rewards points on purchases prior to enrollment?

No. You cannot receive points on purchases made prior to your enrollment in the program.

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Will I receive a physical TravisMathew Rewards Program card?

You will not receive a physical card. However, you can access your account at any time at TravisMathew.com or by visiting a TravisMathew Company Store associate, who can look up your account with the email address or phone number you used when signing up for the program.

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How will I be notified when I have enough TravisMathew Rewards points to redeem?

You can check the points in your account anytime by logging into your account TravisMathew.com, at a TravisMathew Company Store, or by calling Customer Service at 1-877-969-1952. You must have at least 500 points in your account for the availability of redemption to appear at checkout.

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How do I receive TravisMathew Rewards points online?

In order to receive TravisMathew Rewards points online, you must be logged in to your TravisMathew Rewards account and make a qualifying purchase on our website. Please note, purchases made when not logged in will not be eligible for TravisMathew Rewards points, even if you have an existing TravisMathew Rewards account associated with the purchasing email address.

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Can I receive points at a TravisMathew retail partner?

At this time, participants cannot receive points through TravisMathew retail partners.

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