ACCOUNT & COMMUNICATION (11) CORPORATE & BRAND INQUIRIES (9) GIFTS & GIFT CARDS (11) ORDERS (10) PAYMENT & PROMO CODES (10) PRODUCT (5) RETURNS & EXCHANGES (11) SHIPPING (24) TM REWARDS (34) WHERE TO BUY (2)

SHIPPING

24 questions found

Does TravisMathew ship to PO boxes?

Unfortunately, we are not able to ship to PO boxes.

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When will I receive a shipping confirmation email?

After placing your online order, please allow 1-2 business days for processing time, before your order is shipped from our warehouse. Once your order ships, you will receive a confirmation email specifying the expected delivery date, along with the corresponding UPS tracking number.

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Does TravisMathew ship internationally?

We do not offer international shipping at this time. However, have expanded our website to service Canada at www.travismathew.ca. To stay updated, as well as receive information about TravisMathew promotions and new product launches, sign up for our emailing list. You’re welcome to unsubscribe from our newsletter at any time.

In the meantime, you can contact our international distributors that can find a retailer carrying our products near you:


CANADA

G&G Golf Company

A115 – 5525 272nd Street

Langley, BC, V4W 1P1

P 604.857.4969

sales@gandg.ca

 

EUROPE

Callaway Golf Europe Ltd

27 Barwell Business Park, Leatherhead Road

Chessington, Surrey

KT9 2NY, UK

P +44 (0)7464 544348

customerserviceEU@travismathew.com

 

SOUTH PACIFIC

Callaway Golf South Pacific Pty. Ltd.

18 Corporate Avenue

Rowville, VIC 3178

P +61 3 9212 9403

customerserviceSP@travismathew.com

 

ASIA

Callaway Golf Co., Ltd.

MG Shiroganeidai Building 5-12-7

Shirokanedai, Minato-ku

Tokyo 108-0071

P 03-6328-5900

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How do I track my order?

To track your order, please visit the Order Status page and enter your order number and email address.

Alternatively, if you are a TM Rewards Member, you can simply log in to your account and visit ORDERS in your ACCOUNT DASHBOARD. Here, you will be able to find your order and click ORDER DETAILS to view the status of your order.

Additionally, you will receive email updates when your order ships, when it is on it's way, and when it is delivered.

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What shipping options are available?

Shipping Method   Estimated Delivery   Cost   TM Reward Member Cost
UPS Ground 2-7 Business Days $14.99   All Status Levels: FREE

TravisMathew offers same-day delivery in select areas. To be eligible:

  • Delivery address must be within 10 miles of a TravisMathew store.
  • Order placed before 1pm Monday-Saturday and 11am on Sunday.
  • Order must be under 50 lbs.
  • Currently, TravisMathew only offers same-day delivery from our Fashion Island location in Newport Beach, CA. More locations will be following soon.

When all of these requirements are met, you will see an option for same-day delivery in the shipping page. TravisMathew uses Doordash for pick-up and delivery.

 

ADDITIONAL INFORMATION

UPS does not deliver on weekends or holidays. Items in your order may ship from multiple locations and can occasionally be delayed due to unforeseen circumstances.

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It’s Friday and I need my order by Saturday. What shipping method should I use?

Unfortunately, we are not able to offer Saturday delivery. All delivery estimates are determined by business days and can require up to 48 business hours of processing time.

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Does TravisMathew ship to APO/FPO addresses?

Unfortunately, we are not able to ship to APO/FPO addresses at this time. For questions about this, please contact our Customer Service team (562) 799-6900 or email onlinesupport@travismathew.com.

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Why was a signature required on my package?

Larger orders may require a signature upon delivery. Additionally, a signature may also be required if a previous order was stolen from your shipping address.

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How long will it take for my order to arrive?

We are working hard to deliver items in a timely manner. Due to overwhelming support of customers like you, order volume has been much higher than expected. We are experiencing delays in shipping of 1 to 2 weeks in some cases. Thank you for your patience. Orders placed on our website may take up to 5-10 business days to process before leaving our warehouse. Once shipped, orders can take between 2-7 days to be delivered depending on your location and the shipping method chosen. Occasionally, weather and other unforeseen circumstances may delay your delivery. Please see www.ups.com for the most up to date status of your package, and for alerts regarding service impacts related to Coronavirus.

Other important shipping information:

UPS does not deliver on weekends or holidays.

In-stock orders are not guaranteed to ship the same day they are received.

To ship to multiple addresses, simply place a separate order for each shipping address.

TravisMathew reserves the right to hold any order for suspected fraud.

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What do I do if I received a damaged item?

If you receive a damaged item, please contact our Online Customer Service team at 1-877-969-1952 or email onlinesupport@travismathew.com and provide the following:

Your order number Photos of the item and its damaged features

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DIDN'T QUITE ANSWER YOUR QUESTION?

Reach out to our friendly Customer Service and we’ll gladly lend a hand!

Monday - Friday: 8:00am - 5:00pm (PST)

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