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SHIPPING

24 questions found

How do I change my shipping address?

To see if an address change is possible, please contact our Online Customer Service team via email at onlinesupport@travismathew.com or by calling 1-877-969-1952 as quickly as possible.

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It’s Friday and I need my order by Saturday. What shipping method should I use?

Unfortunately, we are not able to offer Saturday delivery. All delivery estimates are determined by business days and can require up to 48 business hours of processing time.

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My tracking number shows my order was delivered, but I never received it. What do I do?

If your UPS tracking information states, 'Delivered', but you have yet to receive it, please contact our Online Customer Service team at 1-877-969-1952 or email onlinesupport@travismathew.com as we may have to request a proof of delivery.

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Can I ship Internationally?

Unfortunately, we are unable to ship outside of the U.S. at this time.

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Why is my tracking number not working?

Once an order leaves our facility, it can take up to 24 hours for an estimated delivery date to be generated. If you continue to see issues with your tracking number, please contact our Onlie Customer Service team via email at onlinesupport@travismathew.com or by calling 1-877-969-1952.

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What do I do if I received the wrong product?

We're sorry to hear you've received the wrong product. Please contact our Online Customer Service team at 1-877-969-1952 or email onlinesupport@travismathew.com and provide the following information:

Your order number The name of the item you didn't receive (which can be found in your confirmation email or on the receipt inside your package) Photo of the incorrect item

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Does TravisMathew ship to APO/FPO addresses?

Unfortunately, we are not able to ship to APO/FPO addresses at this time. For questions about this, please contact our Customer Service team (562) 799-6900 or email onlinesupport@travismathew.com.

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When will my order ship?

Orders are shipped within 1-2 business days* of being placed.

However, if you have joined the TravisMathew Rewards Program (link to Program Page), orders that are placed by 2:00 PM CT Monday-Friday will ship the same day.

*Business days are Monday-Friday, excluding holidays.

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What if my order was lost in transit or never arrived?

If your order was lost in transit, please contact our Online Customer Service team via email at onlinesupport@travismathew.com or by calling 1-877-969-1952.

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Can I change my shipping address after my order has been placed?

To see if an address change is possible, please contact our Online Customer Service team via email at onlinesupport@travismathew.com or by calling 1-877-969-1952 as quickly as possible.

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DIDN'T QUITE ANSWER YOUR QUESTION?

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Monday - Friday: 8:00am - 5:00pm (PST)

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*For new customers only. Not valid on corkcicle, luggage or sale items. Cannot be combined with additional offers.