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SHIPPING

24 questions found

When will I receive a shipping confirmation email?

After placing your online order, please allow 1-2 business days for processing time, before your order is shipped from our warehouse. Once your order ships, you will receive a confirmation email specifying the expected delivery date, along with the corresponding UPS tracking number.

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How long will it take for my order to arrive?

We are working hard to deliver items in a timely manner. Due to overwhelming support of customers like you, order volume has been much higher than expected. We are experiencing delays in shipping of 1 to 2 weeks in some cases. Thank you for your patience. Orders placed on our website may take up to 5-10 business days to process before leaving our warehouse. Once shipped, orders can take between 2-7 days to be delivered depending on your location and the shipping method chosen. Occasionally, weather and other unforeseen circumstances may delay your delivery. Please see www.ups.com for the most up to date status of your package, and for alerts regarding service impacts related to Coronavirus.

Other important shipping information:

UPS does not deliver on weekends or holidays.

In-stock orders are not guaranteed to ship the same day they are received.

To ship to multiple addresses, simply place a separate order for each shipping address.

TravisMathew reserves the right to hold any order for suspected fraud.

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Can I change my shipping address after my order has been placed?

No, you cannot change your order after submitting it online. Once you receive the product, you can process a return online within 30 days by going to the returns page here.

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Why was a signature required on my package?

Larger orders may require a signature upon delivery. Additionally, a signature may also be required if a previous order was stolen from your shipping address.

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What do I do if I received a damaged item?

If you receive a damaged item, please contact our Online Customer Service team at 1-877-969-1952 or email onlinesupport@travismathew.com and provide the following:

Your order number Photos of the item and its damaged features

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How do I change my shipping address?

To see if an address change is possible, please contact our Online Customer Service team via email at onlinesupport@travismathew.com or by calling 1-877-969-1952 as quickly as possible.

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Can I ship to a PO?

Unfortunately, we are not able to deliver to PO boxes.

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What if my order was lost in transit or never arrived?

If your order was lost in transit, please contact our Online Customer Service team via email at onlinesupport@travismathew.com or by calling 1-877-969-1952.

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Can I change the shipping option on my order after it has been placed?

Unfortunately, we cannot change the shipping option for your order to an expedited option after it has been placed due to your card already being authorized for a certain dollar amount. Once you receive the product, you can process a return online within 30 days by going to the returns page here.

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What are your shipping rates?

Standard ground shipping is a flat $9.99 fee. Orders over $149 that are being delivered within the continental U.S. will receive free ground shipping (exclusions apply). 2nd-day and overnight shipping is available for an extra charge.

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