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SHIPPING

23 questions found

How do I change my shipping address?

To see if an address change is possible, please contact our Online Customer Service team via email at onlinesupport@travismathew.com or by calling 1-877-969-1952 as quickly as possible.

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What shipping options are available?

Shipping Method   Estimated Delivery   Cost   TM Reward Member Cost
UPS Ground 2-7 Business Days $14.99   All Status Levels: FREE

TravisMathew offers same-day delivery in select areas. To be eligible:

  • Delivery address must be within 10 miles of a TravisMathew store.
  • Order placed before 1pm Monday-Saturday and 11am on Sunday.
  • Order must be under 50 lbs.
  • TravisMathew offers same-day delivery from all retail locations.

When all of these requirements are met, you will see an option for same-day delivery in the shipping page. TravisMathew uses Doordash for pick-up and delivery.

 

ADDITIONAL INFORMATION

UPS does not deliver on weekends or holidays. Items in your order may ship from multiple locations and can occasionally be delayed due to unforeseen circumstances.

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Can I ship to a PO?

Unfortunately, we are not able to deliver to PO boxes.

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How do I get free shipping?

TravisMathew Rewards Program participants get free UPS ground shipping on every order! If you haven’t already joined, sign up today https://www.travismathew.com/tm-rewards for free.

However, if you would prefer to checkout as a guest, UPS ground is $14.99 USD.

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Does TravisMathew ship internationally?

We do not offer international shipping at this time. However, have expanded our website to service Canada at www.travismathew.ca. To stay updated, as well as receive information about TravisMathew promotions and new product launches, sign up for our emailing list. You’re welcome to unsubscribe from our newsletter at any time.

In the meantime, you can contact our international distributors that can find a retailer carrying our products near you:


CANADA

G&G Golf Company

A115 – 5525 272nd Street

Langley, BC, V4W 1P1

P 604.857.4969

sales@gandg.ca

 

EUROPE

Callaway Golf Europe Ltd

27 Barwell Business Park, Leatherhead Road

Chessington, Surrey

KT9 2NY, UK

P +44 (0)7464 544348

customerserviceEU@travismathew.com

 

SOUTH PACIFIC

Callaway Golf South Pacific Pty. Ltd.

18 Corporate Avenue

Rowville, VIC 3178

P +61 3 9212 9403

customerserviceSP@travismathew.com

 

ASIA

Callaway Golf Co., Ltd.

MG Shiroganeidai Building 5-12-7

Shirokanedai, Minato-ku

Tokyo 108-0071

P 03-6328-5900

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What do I do if I received the wrong product?

We're sorry to hear you've received the wrong product. Please contact our Online Customer Service team at 1-877-969-1952 or email onlinesupport@travismathew.com and provide the following information:

Your order number The name of the item you didn't receive (which can be found in your confirmation email or on the receipt inside your package) Photo of the incorrect item

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Why is my tracking number not working?

Once an order leaves our facility, it can take up to 24 hours for an estimated delivery date to be generated. If you continue to see issues with your tracking number, please contact our Onlie Customer Service team via email at onlinesupport@travismathew.com or by calling 1-877-969-1952.

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Can I change the shipping option on my order after it has been placed?

Unfortunately, we cannot change the shipping option for your order to an expedited option after it has been placed due to your card already being authorized for a certain dollar amount. Once you receive the product, you can process a return online within 30 days by going to the returns page here.

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Does TravisMathew ship to PO boxes?

Unfortunately, we are not able to ship to PO boxes.

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Does TravisMathew ship to APO/FPO addresses?

Unfortunately, we are not able to ship to APO/FPO addresses at this time. For questions about this, please contact our Customer Service team (562) 799-6900 or email onlinesupport@travismathew.com.

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