What shipping options are available?
|Shipping Method||Estimated Delivery||Cost||TM Reward Member Cost|
|UPS Ground||2-7 business days|
|$9.99||All Status Levels:|
|2-Day Shipping||2 business days|
|UPS Overnight||Next Business Day||$29.99||Executive Status:|
UPS does not deliver on weekends or holidays. Items in your order may ship from multiple locations and can occasionally be delayed due to unforeseen circumstances.
Can I change the shipping option on my order after it has been placed?
Unfortunately, we cannot change the shipping option for your order to an expedited option after it has been placed due to your card already being authorized for a certain dollar amount. Once you receive the product, you can process a return online within 30 days by going to the returns page here.
Does TravisMathew ship internationally?
We do not offer international shipping at this time. However, we’ll be expanding our website to service Canada in the near future. To stay updated, as well as receive information about TravisMathew promotions and new product launches, sign up for our emailing list. You’re welcome to unsubscribe from our newsletter at any time.
In the meantime, you can contact our international distributors that can find a retailer carrying our products near you:
G&G Golf Company
A115 – 5525 272nd Street
Langley, BC, V4W 1P1
Callaway Golf Europe Ltd
27 Barwell Business Park, Leatherhead Road
KT9 2NY, UK
P +44 (0)7464 544348
Callaway Golf South Pacific Pty. Ltd.
18 Corporate Avenue
Rowville, VIC 3178
P +61 3 9212 9403
Callaway Golf Co., Ltd.
MG Shiroganeidai Building 5-12-7
When will my order ship?
Orders are shipped within 1-2 business days* of being placed.
However, if you have joined the TravisMathew Rewards Program (link to Program Page), orders that are placed by 3:00 PM PT Monday-Friday will ship the same day.
*Business days are Monday-Friday, excluding holidays.
Can I change my shipping address after my order has been placed?
No, you cannot change your order after submitting it online. Once you receive the product, you can process a return online within 30 days by going to the returns page here.
How do I get free shipping?
TravisMathew Rewards Program participants get free UPS ground shipping on every order! If you haven’t already joined, sign up today (link to Account sign-up page) for free.
However, if you would prefer to checkout as a guest, UPS ground shipping is free for orders over $149.
Does TravisMathew ship to PO boxes?
Unfortunately, we are not able to ship to PO boxes.
Why is my order late?
Although we aim to ship orders within 1-2 business days, your order may be late for the following reasons:
Your order was placed during a sale or promotion. Your order was placed during the holiday season. Items in your order are shipping from multiple locations. There were unpredictable circumstances beyond our control, including weather.
How do I track my order?
To track your order, simply use the provided UPS tracking number in your shipping confirmation email.
Tracking updates may not generate for up to 24 hours after you receive your shipping confirmation email.
What do I do if I received the wrong product?
We're sorry to hear you've received the wrong product. Please contact our Online Customer Service team at 1-877-969-1952 or email email@example.com and provide the following information:
Your order number The name of the item you didn't receive (which can be found in your confirmation email or on the receipt inside your package) Photo of the incorrect item