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SHIPPING

23 questions found

Why is my order late?

Although we aim to ship orders within 1-2 business days, your order may be late for the following reasons:

Your order was placed during a sale or promotion. Your order was placed during the holiday season. Items in your order are shipping from multiple locations. There were unpredictable circumstances beyond our control, including weather.

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Why was a signature required on my package?

Larger orders may require a signature upon delivery. Additionally, a signature may also be required if a previous order was stolen from your shipping address.

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What if my order was lost in transit or never arrived?

If your order was lost in transit, please contact our Online Customer Service team via email at onlinesupport@travismathew.com or by calling 1-877-969-1952.

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